Wipro Off Campus Drive 2026 | Customer Service Representative

Wipro has an opening for a Customer Service Representative in Gurugram, Haryana, within its Human Resource Outsourcing (HRO) business supporting a B2B campaign. The role involves customer service through calls, chats and emails, along with query resolution, documentation, service-quality monitoring and adherence to client service-level requirements.

According to the job information published by Wipro, eligible graduates can apply, including freshers for several listed degree categories. Candidates should be comfortable with customer-facing communication, basic computer applications and rotational shifts. The position is based in Gurugram and involves US shifts.

1) Job Summary

Company: Wipro Limited
Job Role: Customer Service Representative
Location: Gurugram, Haryana
Business Area: Human Resource Outsourcing (HRO), B2B campaign
Experience: Freshers and candidates with relevant experience, subject to the qualification-specific conditions stated by Wipro
Work Schedule: 5 days a week with two fixed weekly offs; rotational/US shifts as per business requirements
Work Mode: Gurugram-based, according to business requirements

The position is primarily focused on delivering professional customer service through calls, chats and emails. Employees are expected to understand client and domain requirements, resolve queries accurately, document interactions and maintain the required quality and productivity standards.

2) Job Description

A Customer Service Representative in this role will interact with customers or business clients and help resolve their queries through appropriate communication channels. The work involves balancing customer satisfaction with defined service standards and productivity requirements.

Key responsibilities include:

Handling customer-service interactions through calls, chats and emails.
Understanding client and domain information to support effective first-contact resolution.
Resolving queries and documenting the actions taken.
Following defined customer-service-level requirements, including quality, service level and handling-time expectations.
Maintaining appropriate quality in calls, chats and email communication.
Escalating issues when a suitable resolution cannot be provided at the initial level.
Following attendance, accountability and operational policies.
Working effectively with team members and maintaining professional customer relationships.
Identifying and supporting operational improvements where appropriate.

This is a customer-facing position, so communication, listening, patience, accuracy and the ability to remain professional while handling queries are particularly relevant.

3) Eligibility Criteria

Wipro’s listed eligibility includes graduates in B.Com, BBA, BA, BCA, BHM, B.Sc. and other three-year degree courses. Freshers and candidates with relevant BPO experience may be considered.

Important skills mentioned by Wipro include strong written and spoken communication, basic computer and MS Office knowledge, teamwork, customer-facing ability, a proactive attitude and flexibility to work rotational shifts.

Who Should Apply?

This opportunity may suit candidates who:

Meet Wipro’s stated educational requirements.
Communicate clearly in English, both verbally and in writing.
Are comfortable interacting with customers or business clients.
Can work with calls, chats and email.
Have basic computer and MS Office knowledge.
Are willing to work rotational or US shifts.
Enjoy problem-solving and helping customers resolve issues.
Can work effectively in a team environment.

Who May Not Be a Good Fit?

The position may not suit candidates who:

Are unwilling to work evening or night shifts.
Prefer a role without customer interaction.
Are uncomfortable working from a Gurugram location when required.
Prefer a purely technical software-development position.
Do not meet the qualification or experience conditions specified in the current job posting.

4) What Should Be Highlighted in the Resume?

Candidates should make their resume relevant to customer service rather than using a generic resume.

Consider highlighting:

Written and verbal communication skills.
Customer-service or BPO experience, if applicable.
Experience handling calls, chats or emails.
Query resolution and complaint handling.
Problem-solving and escalation experience.
MS Office and basic computer proficiency.
Teamwork and interpersonal skills.
Experience working against quality, productivity or SLA targets.
Relevant academic projects, internships or part-time experience that demonstrate communication or customer-handling ability.

Freshers can emphasize academic activities, presentations, volunteering, internships and other experiences that demonstrate communication, responsibility and teamwork. Candidates should avoid adding skills they cannot demonstrate during an interview.

5) What Candidates Should Expect During Recruitment Process?

Wipro’s job posting does not provide a complete, role-specific sequence of interview rounds, so candidates should not assume that a particular number of tests or interviews is guaranteed.

Depending on the hiring process, applicants may be assessed on areas relevant to the position, such as communication ability, customer-handling approach, problem-solving, computer knowledge and suitability for shift-based work.

Candidates should be prepared to explain their educational background, previous experience, strengths and reasons for choosing customer service. They may also benefit from practising common customer-service situations, professional email communication and responses to difficult customer scenarios.

The actual recruitment stages, assessment format and scheduling should be confirmed through Wipro’s official recruitment communication.

6) About the Company

Wipro Limited is a global technology services and consulting company. Wipro describes itself as an AI-powered technology services organization focused on helping clients address complex digital-transformation needs. Its current operations span 65 countries, with more than 230,000 employees and business partners, according to company information.

Wipro has a long history: it was incorporated in 1945 as Western India Vegetable Products and subsequently expanded into consumer products and, later, the Indian IT industry. The company today operates across areas including consulting, technology services, engineering and business process services.

7) Why Join This Company?

For candidates interested in customer service and business-process operations, Wipro can provide exposure to structured corporate processes and client-facing work.

Wipro’s careers information highlights opportunities to work with diverse teams and global projects, along with learning, development and collaboration. The company also highlights inclusion and belonging as important parts of its workplace approach.

For this particular role, Wipro also lists benefits such as transport facilities subject to the applicable hiring zone, health insurance at nominal rates, rewards and recognition programmes, career mapping, learning and development initiatives and further-education assistance programmes. Candidates should verify the current terms directly with Wipro.

8) Frequently Asked Questions (FAQ)

Q1. What is the job role?
The position is Customer Service Representative in Wipro’s Human Resource Outsourcing business supporting a B2B campaign.

Q2. Where is the job located?
The listed location is Gurugram, Haryana.

Q3. Can freshers apply?
Yes. Wipro’s posting states that freshers can apply for the specified graduate categories, subject to the stated eligibility conditions.

Q4. What skills are important?
Strong spoken and written communication, customer-handling ability, teamwork, basic computer knowledge and MS Office skills are among the requirements listed by Wipro.

Q5. Are rotational shifts required?
Yes. The posting states that candidates should be flexible to work rotational shifts in a 24×7 environment and specifies US evening/night shifts.

Q6. Is the selection process officially confirmed?
The complete sequence of selection rounds is not specified in the job posting. Candidates should rely on official Wipro communication for the actual recruitment process.

Q7. Where should candidates apply?
Candidates should use the official Wipro careers listing provided with this job opportunity and verify the vacancy before submitting personal information.

Q8. Is there any recruitment fee?
Candidates should be cautious of anyone asking for money in exchange for a job or interview. Wipro specifically advises candidates to report suspicious recruitment communications and warns that its recruitment helpdesk does not accept resumes.

Application: Candidates should review the current vacancy and apply through Wipro’s official careers website.

How to Apply?

Interested candidates meeting the eligibility criteria have to apply at the following link: