Harris Computer Hiring: Associate Technical Support Consultant (Fresher / 0–1 Year, Remote)

Introduction

Harris Computer has opened a position for an Associate Technical Support Consultant, aimed at freshers and candidates with up to one year of experience. The role is listed as remote, with Pune and Baroda (Vadodara) named as locations, and sits within the Technical Support / Customer Support department. New hires receive training on enterprise healthcare software and work alongside experienced consultants. This guide covers the role, eligibility, resume tips and what to expect from the hiring process. It is based on the official job listing (Requisition ID: R0046542).

1) Job Summary

Company: Harris Computer
Job title: Associate Technical Support Consultant
Department: Technical Support / Customer Support
Experience: Fresher / 0–1 year
Location: Remote (Pune, Baroda)
Employment type: Full-time
Domain: Enterprise healthcare software support
Shifts: Rotational, including evening, night and weekend coverage as per business needs
Requisition ID: R0046542

The listing does not mention salary. Do not rely on unofficial figures, and ask the recruiter about compensation during the process.

2) Job Description

The company is looking for a motivated, technically inclined fresher who enjoys problem-solving and helping customers. The role offers a chance to build expertise in enterprise applications, databases, interfaces, application troubleshooting, incident management and healthcare IT systems.

Key responsibilities:

Provide first-level technical support to customers using enterprise healthcare software.
Investigate and resolve application and technical issues reported through ServiceNow or other ticketing systems.
Analyse problems by gathering information, reviewing logs and identifying error messages.
Follow documented SOPs, knowledge articles and troubleshooting guides.
Perform basic application configuration and validation under senior guidance.
Work with senior consultants and development, infrastructure, database or interface teams when needed.
Maintain accurate case documentation, including steps taken, findings and resolutions.
Meet SLA, productivity, quality and customer satisfaction targets.
Join knowledge-transfer sessions and suggest improvements to articles, SOPs and automation.
Use AI-assisted troubleshooting tools responsibly.
Communicate clearly with customers and internal teams through email, chat and calls.
Escalate critical issues promptly and follow up until resolution.

3) Eligibility Criteria

Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics or a related technical discipline.
Experience: Fresh graduates are encouraged to apply (0–1 year).
Core knowledge: Basics of operating systems (especially Windows), networking, databases and SQL, application troubleshooting and software development or support concepts.
Skills: Good analytical and problem-solving ability, plus strong written and verbal communication.
Availability: Flexibility for rotational shifts and occasional weekend on-call duty.

Good to have (not mandatory for freshers): basic SQL, Windows Server fundamentals, TCP/IP and DNS concepts, ServiceNow or similar ITSM tools, ITIL fundamentals, healthcare IT or EHR awareness, basic scripting (PowerShell, Python or batch) and exposure to AI tools for troubleshooting.

Who Should Apply?

Recent graduates in CS, IT, Electronics or related fields who want a support-oriented technical career.
Candidates who enjoy investigating issues, reading logs and finding root causes.
People with good communication skills who are comfortable explaining technical problems simply.
Those interested in healthcare technology.
Candidates who can work rotational shifts and have a suitable home setup for remote work.

Who May Not Be a Good Fit?

Candidates without a technical degree, as the listing specifies technical disciplines.
Anyone who cannot work evening, night or weekend shifts.
Candidates who prefer pure software development over support.
People without a reliable internet connection and quiet workspace for remote work.

4) What Should Be Highlighted in the Resume?

Keep your resume to one page, with a clear layout and honest content.

Education: Degree, branch, college, year of passing and CGPA or percentage.
Technical skills: Windows, networking basics, SQL, any scripting language and any ticketing tool exposure.
Projects and internships: Mention troubleshooting, database or application work, with your specific contribution.
Certifications: ITIL Foundation, CCNA basics, SQL or cloud fundamentals, if you hold them.
Communication: Presentations, technical writing, club activities or customer-facing experience.
Problem-solving examples: A brief line on a technical issue you diagnosed and fixed.

Use keywords from the listing, such as troubleshooting, SQL, ticketing, SLA and documentation, but only where they truthfully apply. The company states it may use AI tools during initial screening, so clear, relevant wording helps.

5) What Candidates Should Expect During the Recruitment Process

The listing does not publish the exact stages. The following is a typical pattern for entry-level technical support roles, and the actual process may differ.

Online application: Apply through the official Harris careers portal on Workday, linked in the original listing.
Resume screening: The company says AI tools may help identify candidates whose qualifications align with the role.
Technical round: Expect questions on operating systems, networking, SQL and troubleshooting approach.
HR or managerial round: Communication, shift flexibility, remote work readiness and career goals.
Offer and onboarding: Eligible candidates receive training on the company’s healthcare software.

Preparation tips: Revise SQL queries, basic networking (IP, DNS, ports) and Windows fundamentals. Practise explaining a technical problem step by step. Only apply through the official careers site, and never pay money to anyone for a job.

6) About the Company

Harris Computer is a software company that builds and supports enterprise software, with a strong presence in healthcare technology. Its careers page describes a culture where employees are empowered to make an impact, grow their skills and shape their careers, with a supportive team environment. The company also states that it is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status.

7) Why Join This Company?

Entry-level friendly: The role is built for freshers and includes product and process training.
Remote work: Working from home can reduce commuting time and cost.
Skill building: You gain hands-on exposure to ticketing systems, databases, logs, interfaces and incident management.
Healthcare IT experience: A growing field that can open specialised career paths.
Mentoring: You work closely with experienced consultants.
Growth potential: Support roles often lead to senior consultant, quality or technical specialist positions, depending on performance.

Benefits and career paths vary, so confirm the details with the recruiter.

8) Frequently Asked Questions (FAQ)

Q1. Can freshers apply?
Yes. The role is for freshers and candidates with 0–1 year of experience.

Q2. Is the job remote?
Yes, it is listed as remote for Pune and Baroda.

Q3. Do I need a technical degree?
Yes. The listing asks for a degree in Computer Science, IT, Computer Engineering, Electronics or a related technical discipline.

Q4. Will I have to work night or weekend shifts?
The role involves rotational shifts, which may include evening, night and weekend coverage.

Q5. Is prior ServiceNow or SQL experience required?
No. These are preferred but not mandatory for freshers.

Q6. Is any fee charged during hiring?
None is mentioned. Genuine employers do not charge applicants.

Q7. Where should I apply?
Use the official Harris Computer careers page on Workday, using the link in the original listing.

Disclaimer: This article is for informational purposes only and is based on a publicly available job listing. It is not an official Harris Computer communication. Please verify all details on the official careers site before applying.

How to Apply?

Interested candidates meeting the eligibility criteria have to apply at the following link: