Career Opportunity: Associate Engineer at CBTS (Chennai)

1) Job Summary

• Job Title: Associate Engineer

• Company: CBTS (Cincinnati Bell Technology Solutions)

• Job Location: Chennai, Tamil Nadu, India

• Employment Type: Full-time, Permanent

• Experience Level: 0 to 1 years (Freshers and early-career candidates)

• Shift Model: 24×7 Rotational Shifts (5 days/week work from office)

• Role Category: IT Technical Support, Service Desk & NOC Operations

2) Job Description

As an Associate Engineer at CBTS, you will serve as a frontline technical responder and service desk/NOC specialist. You will be responsible for providing first-level support across hardware, software, networking, and cloud systems to ensure enterprise client environments remain operational and secure.

Primary Responsibilities:

• Technical Incident Management: Receive, log, categorize, and prioritize technical requests and incidents across communication channels including ticketing systems, phone, and chat.

• System & Alert Monitoring: Continuously monitor enterprise infrastructure, network links, and application alerts using standard monitoring dashboards. Validate technical anomalies prior to incident creation.

• First-Line Troubleshooting: Diagnose basic hardware malfunctions, operating system issues (Windows/Linux), application errors, and network connectivity problems.

• Escalation & Collaboration: Coordinate with Level 2 and Level 3 engineering teams, vendors, and cross-functional technology groups to handle complex technical escalations efficiently.

• Ticket Lifecycle Ownership: Maintain ownership of assigned incidents from initial triage to complete resolution or clean shift handovers.

• Documentation & Knowledge Base: Document operational workflows, error logs, resolution steps, and standard operating procedures (SOPs) to enhance the internal knowledge base.

• Compliance & Security: Adhere strictly to corporate information security guidelines, standard support procedures, and Service Level Agreements (SLAs).

3) Eligibility Criteria

Who Should Apply?

• Educational Qualification: Graduate degree

• Experience Range: Fresh graduates or candidates with up to 1 years of experience in IT support, technical help desk, or system administration.

• Core Technical Knowledge:

  • Fundamental understanding of computer hardware components and software environments.

  • Familiarity with networking fundamentals (IP addresses, DNS, DHCP, VPN, routers, and switches).

  • Knowledge of ticketing systems and IT Service Management (ITSM) workflows.

  • Basic understanding of SQL databases or command-line interfaces (Linux/Windows) is a plus.

• Soft Skills: Strong written and verbal communication skills, logical problem-solving abilities, and customer service orientation.

• Operational Readiness: Complete willingness to work in a 24×7 rotational shift environment, including night shifts, weekends, and rotational holidays.

Who May Not Be a Good Fit?

• Candidates seeking strictly fixed daytime hours (9 AM – 5 PM) or hybrid/fully remote working options.

• Individuals unwilling to work in rotational weekend or night shifts.

• Applicants looking exclusively for software development, coding, or core research-oriented roles rather than IT infrastructure support.

4) What Should Be Highlighted in the Resume?

To stand out during the application screening process, tailor your resume to reflect the specific technical requirements of an IT operations role:

1. Relevant Academic Projects & Internships: Highlight project work involving network setup, system administration, software installation, or hardware configuration.

2. Core Technical Skills:

   • Networking: TCP/IP, Subnetting, DNS, Gateway, Router/Switch basics.

   • OS & Tools: Windows Server/Desktop, Linux fundamentals, command prompt/bash.

   • IT Operations: Ticket lifecycle management, incident handling, troubleshooting methodologies.

3. Certifications (If Any): Mention entry-level credentials such as ITIL Foundation, Cisco CCNA, CompTIA Network+/A+, AWS/Azure Fundamentals, or Database basics.

4. Soft Skills & Achievements: Detail experience in team coordination, customer interaction, or problem resolution under time constraints.

5) What Candidates Should Expect During Recruitment Process?

The hiring process for the Associate Engineer role typically consists of structured assessment rounds:

• Stage 1: Application Screening HR teams review resumes to verify educational credentials, technical foundational skills, and communication clarity.

• Stage 2: Technical & Aptitude Assessment Candidates may take an online test covering networking fundamentals, OS troubleshooting scenarios, logical reasoning, and basic computing concepts.

• Stage 3: Technical Interview An engineering manager evaluates your practical understanding of hardware/software troubleshooting, incident response workflows, and situational technical scenarios.

• Stage 4: Communication & HR Discussion Assesses verbal communication proficiency, adaptability to rotational shifts, career goal alignment, and cultural fit.

• Stage 5: Documentation & Offer Rollout Background verification, educational document submission, and formal employment offer issuance.

6) About the Company

CBTS (Cincinnati Bell Technology Solutions) is a leading global technology provider serving over 3,000 mid-market and enterprise clients worldwide. Headquartered in the United States, CBTS delivers end-to-end IT solutions across digital transformation, cloud architecture, cybersecurity, managed networking, unified communications, and IT consulting. The company’s India operational hub in Chennai plays a vital role in global network operations and client service delivery.

7) Why Join This Company?

• Structured Career Growth: Excellent starting platform for freshers and early-career IT professionals to gain enterprise-grade technical expertise.

• Continuous Learning: Exposure to advanced technologies, cloud infrastructure, enterprise security platforms, and global IT support practices.

• Global Exposure: Opportunity to collaborate with international technical teams and support enterprise clients across diverse industries.

• Supportive Work Environment: A collaborative culture that values professional certification achievements, merit-based advancement, and team mentorship.

8) Frequently Asked Questions (FAQ)

Q1. What is the location for this job role? The position is based out of the CBTS office in Chennai, Tamil Nadu.

Q2. Are fresh graduates eligible to apply? Yes, fresh graduates holding a graduate degree are eligible.

Q3. Is this a Work From Home (WFH) role? No, this is an in-office role based at the Chennai workplace (5 days a week).

Q4. Does the job require working in night shifts? Yes, because CBTS supports global client operations, candidates must be open to working in a 24×7 rotational shift environment.

Important: Job availability, qualifications, shift timings, work location, work arrangement and selection procedures may change. Candidates should verify the latest information in the original job advertisement before applying.

How to Apply?

• Interested candidates meeting the eligibility criteria have to apply at the following link:

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