Infosys BPM Walk-In Drive: Service Desk Freshers Hiring (Pune & Bengaluru)

1) Job Summary

Note that the interview is in Hyderabad, while the jobs themselves are in Bengaluru and Pune.

2) Job Description

The Service Desk executive is the first point of contact for users facing technical problems. The listing describes these responsibilities:

• Support global clients through calls and emails
• Troubleshoot issues involving VPN, drivers, Office 365 and Active Directory
• Handle operating system and basic networking problems
• Work with Microsoft Office and other productivity tools
• Use ticketing tools to record and manage issues
• Analyse problems and provide timely, effective resolutions
• Maintain a high level of customer satisfaction in every interaction

Expect a role that mixes technical troubleshooting with clear, patient communication.

3) Eligibility Criteria

• Any full-time graduate with 15 years of formal education
• Degree certificates and mark sheets must be available
• Freshers or candidates with up to one year of experience
• Willingness to work from the office on rotating 24×7 shifts
• A valid Candidate ID and AMCAT (SHL) test ID, as explained in section 5

Who Should Apply?

• Recent graduates from any stream who are comfortable with computers
• Candidates with good spoken and written English
• People who stay calm while helping others solve problems
• Applicants open to shift work, including nights, and to working from the office
• Anyone interested in IT helpdesk, L1 support or desktop support as a career start

Who May Not Be a Good Fit?

• Candidates without a completed full-time graduation and the required certificates
• Those who prefer remote or fixed day-shift work only
• Applicants who haven’t completed registration and the assessment, since the listing says these candidates won’t be considered for the walk-in
• Anyone unable to travel to the Hyderabad venue on the stated date and time

4) What Should Be Highlighted in the Resume?

1. Education: your degree, university and year of passing, with consistent details across your resume and certificates.
2. Technical basics: Windows or other operating systems, Microsoft Office, basic networking, and any exposure to VPN, Office 365 or Active Directory.
3. Support experience: internships, college IT-lab duties or helping peers with technical issues all count.
4. Communication: mention presentations, customer-facing work or content writing, since the assessment includes email writing.
5. Tools and keywords: helpdesk, L1 support, desktop support and ticketing tools, but only if you have genuinely used them.
6. Shift flexibility: state your openness to rotational shifts and office-based work.

Keep it to one clean page and avoid exaggerated claims.

5) What Candidates Should Expect During the Recruitment Process (Selection Process)

Step 1: Candidate ID registration. Visit the Infosys careers job list page, click Register, submit your details, and note the Candidate ID sent to your registered email.

Step 2: SHL (AMCAT) assessment. Use the assessment link from the official listing and choose the Customer Service unit when prompted. The test is proctored and evaluates:

• Basic analytics
• English comprehension
• Writex (email writing)

Note down your 15-digit AMCAT ID after finishing.

Tips from the listing:

• Fill in all mandatory fields marked with a star.
• There is no negative marking, so attempt every question.
• Use a headset in a quiet environment.
• Do not switch screens. Multiple faces on camera, an absent face or malpractice can lead to disqualification.

Step 3: Walk-in interview. Candidates who cleared the assessment are processed for the Ops round. Carry your Candidate ID, AMCAT ID, resume, degree certificates and mark sheets to the venue:

Infosys STP, Survey No. 210, Gate No. 2, Manikonda Village, Hyderabad 500019 (opposite ISB College), Interview Building No. 2, Ground Floor.

Stay safe: Naukri warns that it never promises a job or interview in exchange for money. Do not pay anyone for registration, assessment or selection.

6) About the Company

Infosys BPM provides end-to-end business process management services to clients around the world, combining IT and business process solutions across industries. Its listing highlights recent recognition, including a 2026 Hackett Innovation Award and a 2025 ISG Star of Excellence award for BPO services.

7) Why Join This Company?

• Open to all graduates: you do not need an engineering degree.
• Structured entry: service desk work builds practical troubleshooting and customer-handling skills.
• Well-known employer: Infosys BPM is rated 3.5 on Naukri from more than 13,000 reviews.
• Employee-reported perks: reviewers mention learning and development support, health insurance, transport support, free meals and performance bonuses. Confirm which apply to your offer.
• Career base: experience with tools such as ticketing systems and Active Directory is useful for later roles in IT support and operations.

The listing does not state a salary. Naukri’s third-party estimate for Service Desk Executives is roughly ₹3.1 to ₹4.2 lakh per year, but this is an estimate, not an offer.

8) Frequently Asked Questions (FAQ)

Q1. Who can apply?
Any full-time graduate with 15 years of formal education, with 0 to 1 year of experience.

Q2. When and where is the walk-in?
Saturday, 17 October 2026, 10:00 AM to 1:00 PM, at the Infosys STP campus in Manikonda, Hyderabad.

Q3. Where will I work if selected?
The listed job locations are Bengaluru and Pune.

Q4. Is registration compulsory?
Yes. The listing says candidates without registration and assessment will not be considered.

Q5. Is there negative marking in the assessment?
No, so attempt all questions.

Q6. Is the job remote?
No. It is 100% work from office with rotational 24×7 shifts.

Q7. What is the salary?
Not disclosed in the listing.

Q8. Is any fee required?
No. Never pay for registration or selection.

Disclaimer: this post is for general information. Dates, venues and processes can change, so confirm everything on the official listing before you travel or apply.

How to Apply?

• Interested candidates meeting the eligibility criteria have to apply at the following link:

Apply Online

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