CBTS Off Campus Drive 2026 | Associate Engineer | Chennai

CBTS is hiring for an Associate Engineer – Service Desk/Help Desk position in Chennai, Tamil Nadu. This is a full-time IT support opportunity aimed at candidates with 0–1 years of experience who are interested in building a career in technical support, service desk operations, incident management and IT infrastructure support.

According to the job listing, the position involves providing first-level technical assistance, handling support tickets, troubleshooting common IT issues, monitoring alerts and coordinating with internal technical teams. The role also requires candidates to be comfortable working in a 24×7 rotational shift environment, including nights, weekends and holidays when required.

1) Job Summary

Company: CBTS
Job Title: Associate Engineer – Service Desk/Help Desk
Location: Chennai, Tamil Nadu, India
Experience: 0–1 years
Employment Type: Full-time
Job Function: Information Technology
Industry: IT Services and IT Consulting
Work Schedule: 24×7 rotational shifts

This position is suitable for fresh graduates and early-career IT professionals who want to develop practical experience in service desk operations and technical troubleshooting.

The Associate Engineer will act as a first point of contact for users and customers experiencing technical problems. The position requires good communication skills, basic technical knowledge, attention to detail and the ability to follow established support procedures.

2) Job Description

The Associate Engineer will provide first-level technical support through telephone, email, chat and ticketing systems. A major responsibility will be to understand reported problems, document the relevant information and initiate appropriate troubleshooting.

Key responsibilities include:

Handling inbound customer and user support requests professionally.
Creating, updating, categorizing and prioritizing service tickets.
Troubleshooting basic hardware, software, network, connectivity and application-related issues.
Monitoring infrastructure, network and application alerts.
Performing initial analysis and validation of technical alerts.
Escalating unresolved or complex problems to Level 2 or Level 3 support teams.
Coordinating with internal engineers, support teams, vendors and other stakeholders.
Maintaining ownership of assigned tickets until resolution or appropriate handover.
Providing timely updates to customers and internal stakeholders.
Following standard operating procedures, knowledge articles, runbooks and escalation processes.
Recording troubleshooting steps, customer interactions and resolution details accurately.
Supporting queue monitoring and helping ensure tickets are addressed within applicable service-level requirements.
Participating in shift handovers and communicating pending issues.
Identifying recurring technical problems and contributing to knowledge-base or process improvements.
Following information-security, compliance and customer communication procedures.

The company specifically states that candidates should be willing to work in a 24×7 rotational shift environment, depending on business requirements.

3) Eligibility Criteria

The LinkedIn posting specifies 0–1 years of experience, making this role potentially relevant to fresh graduates as well as candidates with limited professional IT-support experience.

Candidates should ideally have:

A relevant educational background in Computer Science, Information Technology, Computer Applications, Electronics or a related discipline.
Basic understanding of computer hardware and software.
Familiarity with Windows or other commonly used operating systems.
Basic knowledge of networking concepts such as IP addresses, DNS, connectivity and troubleshooting.
Good verbal and written communication skills.
Ability to interact professionally with users and customers.
Logical and systematic problem-solving ability.
Willingness to learn new technologies and support procedures.
Ability to work effectively in rotational shifts.
Ability to document technical information clearly and accurately.

Some of these skills are practical recommendations for candidates, rather than additional mandatory requirements explicitly stated in the LinkedIn advertisement. Applicants should therefore refer to the original listing for the latest employer requirements.

4) What Should Be Highlighted in the Resume?

Candidates should make their resume relevant to IT support and service desk operations.

Important areas to highlight include:

Technical skills: Windows, computer hardware, networking fundamentals, troubleshooting, application support, ticketing systems and basic IT infrastructure concepts.

Projects: Academic or personal projects involving computer networks, system administration, software troubleshooting, cloud technologies or IT infrastructure can be useful.

Certifications: Relevant entry-level certifications in IT support, networking, cloud or cybersecurity can strengthen a resume if genuinely earned.

Communication skills: Since the position involves phone, email, chat and customer interaction, clearly mention communication, problem-solving and customer-service experience.

Internships: Any IT support, help desk, technical support or system administration internship should be prominently displayed.

Avoid adding technologies or certifications that you have not actually worked with. A concise, truthful resume is generally more useful than a long list of unrelated skills.

5) Selection Process

The exact selection stages are not specified in the LinkedIn job advertisement.

Candidates should therefore check the employer’s communication for the actual process. For an entry-level service desk position, applicants may reasonably expect stages such as:

Resume/application screening
Initial recruiter or HR discussion
Technical assessment or technical interview
Communication/customer-support assessment
Final interview or discussion
Employment-related documentation and offer process

These stages are indicative only and should not be treated as the confirmed CBTS recruitment process unless communicated by the company.

6) About the Company

CBTS is a technology services company headquartered in Cincinnati, Ohio. Founded in 1994, the company provides technology services to enterprise and mid-market organizations across North America. Its capabilities include AI and data, applications, cloud, cybersecurity, digital workplace, network and infrastructure services.

CBTS states that it serves more than 3,000 clients and has more than 2,500 technical certifications across its organization. The company also operates CBTS India, including opportunities in corporate and staff-augmentation functions.

7) Why Join This Company?

For an early-career IT professional, a service desk position can provide exposure to real-world technical support processes and enterprise IT environments.

CBTS describes its culture as emphasizing accountability, technical excellence, professional development and continuous learning. Its careers information also highlights professional development and opportunities to evolve alongside emerging technologies.

The Associate Engineer position may therefore be worth considering for candidates who want to develop skills in:

Technical troubleshooting
Incident and ticket management
Enterprise IT support
Networking fundamentals
Customer communication
IT operations
Escalation and incident-management processes

Candidates should evaluate the actual role, work schedule, compensation and employment terms directly with CBTS before accepting an offer.

8) Frequently Asked Questions (FAQ)

Q1. What is the job title?
The position is Associate Engineer – Service Desk/Help Desk.

Q2. Where is the job located?
The advertised position is based in Chennai, Tamil Nadu, India.

Q3. How much experience is required?
The listing specifies 0–1 years of experience.

Q4. Is this a full-time position?
Yes. LinkedIn lists it as a full-time position.

Q5. Is shift work required?
Yes. The job description states that candidates should be willing to work in a 24×7 rotational shift environment, including nights, weekends and holidays when required.

Q6. What will the employee mainly do?
The primary responsibilities include first-level technical support, ticket management, troubleshooting, alert monitoring, documentation and escalation of unresolved issues.

Q7. Is this suitable for freshers?
The advertised experience requirement of 0–1 years indicates that the role is suitable for candidates at the beginning of their IT careers. Candidates should verify the current eligibility requirements before applying.

Q8. Where can I apply?
Interested candidates should use the original LinkedIn job listing to review the current vacancy and application instructions.

Important: Job availability, requirements and recruitment stages can change. Candidates should verify all details directly through the original employer or job-platform listing before submitting an application or sharing personal information.

How to Apply?

Interested candidates meeting the eligibility criteria have to apply at the following link: