Zones Hiring 2025 | Service Desk L1 - Fresher | BE/BTech, MTech, BCA, MCA, BSc, MSc

Zones has invited applications for the recruitment of Service Desk L1 – Fresher post. It is an entry level position and freshers can apply.

Interested candidates meeting the eligibility criteria can apply online at the earliest.

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

Zones Hiring 2025 Details:

Experience: Freshers

Post Name: Service Desk L1 – Fresher

Qualification: BSc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, MSc (Computer)

Batch: Recent Batches

Salary: Best in Industry

Last Date to apply: As soon as possible

Job Locations: Bangalore

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Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.

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What you’ll do as the (L1- Service Desk):

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
Experience in Core IT Support, Addressing Clients Worldwide (24*7).
Experience troubleshooting and configuring desktop hardware and associated peripherals.
Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
Experience working in a fast-paced environment.
Strong customer service experience.
Excellent communication skills is must.
Ability to multitask well.
Real time Ticket creation and documentation.
Ability to perform tasks within SLA’s.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.

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What you will bring to the team:

Experience – 0 – 6 months in IT Support
Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
MCA, Msc (Computer)
Reporting – Team Lead

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How to Apply?

Interested candidates meeting the eligibility criteria have to apply at the following link: