Infosys Recruiting Freshers 2024 | Process Executives | Any Graduate

Infosys Recruiting Freshers 2024 Details:

Experience: Freshers (0 – 2 years)

Post Name: Process Executive

Qualification: Any Graduate degree

Batch: Recent Batches

Salary: Rs. 4 LPA (expected)

Last Date to apply: As soon as possible  

Job Locations: Pune

Tech Mahindra Supercoders Hiring Challenge 2024

Responsibilities

• Resolving customer queries over call
• Queries pertaining to the Credit Cards
• Meeting all KPI targets including Quality, NPS and Schedule Adherence
• Handling escalations and complex queries.
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Active Listening skill
• Analytical skill
• Escalation management
• Handling Difficult Conversation
• Credit Card Fraud knowledge
• Driving advocacy for the client
• Problem solving & decision-making skill

How to Apply?

• Interested candidates meeting the eligibility criteria have to apply at the following link:

Apply Online

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