HCLTech Walk-In Drive 2026 | 25 Sep - 26 Sep | 0 - 5 yrs | Chennai

1) Job Summary

• Company Name: HCLTech

• Job Role: Customer Support Executive / Senior Executive (International Voice Process)

• Experience Required: 0 to 5 Years (Freshers are welcome)

• Job Location: Chennai, Tamil Nadu

• Walk-in Drive Dates: 25th and 26th September

• Employment Type: Full-time, Permanent

• Work Shift: 24/7 Rotational Shifts (Including Night Shifts)

2) Job Description

The International Voice Process role at HCLTech requires candidates to act as the first point of contact for global customers. Your primary responsibility will be to ensure a seamless, efficient, and highly satisfactory customer experience. Key responsibilities include:

• Customer Query Resolution: Handling inbound and outbound calls to resolve customer inquiries, troubleshoot fundamental issues, and provide accurate information regarding products or services.

• SLA Compliance: Ensuring that all customer interactions meet the company’s strict Service Level Agreements (SLAs) for quality, accuracy, and average handling time (AHT).

• Database Management: Accurately logging all customer interactions, complaints, and resolutions into the CRM software in real-time.

• Global Communication: Interacting with an international clientele, requiring an excellent grasp of global accents, cultural nuances, and professional corporate etiquette.

• Cross-functional Collaboration: Escalating complex queries to the appropriate internal technical or managerial teams and following up to ensure a timely resolution.

3) Eligibility Criteria

To maintain its high standards of global service, HCLTech looks for specific qualifications and traits in potential candidates.

• Education: 12th Pass / Any Graduate / Postgraduate (Freshers with BTech/BE will not be eligible)

• Experience: 0 to 5 years. Freshers with impeccable communication skills are highly encouraged.

• Skills: Exceptional verbal and written English communication skills, active listening, and basic computer proficiency.

Who Should Apply?

• Excellent Communicators: Individuals who can articulate their thoughts clearly and confidently in English without heavy mother-tongue influence (MTI).

• Career Beginners: Freshers looking for a prestigious corporate brand to begin their professional journey.

• Night Owls: Candidates who are comfortable, energetic, and productive working during night shifts.

• Empathic Problem Solvers: People who genuinely enjoy helping others and possess the patience to turn frustrated customers into happy ones.

Who May Not Be a Good Fit?

• Day-Shift Seekers: If you are strictly looking for a standard 9-to-5 day job, this 24/7 rotational shift environment will not suit your lifestyle.

• Core IT Aspirants: Individuals seeking hardcore coding, software development, or pure technical IT roles should look for other specific openings, as this is strictly a customer support role.

• Candidates with Poor Communication Skills: Because the role involves speaking exclusively with global clients, a lack of fluency in spoken English will be a significant barrier.

4) What Should Be Highlighted in the Resume?

To stand out to the HR team amidst a massive walk-in crowd, your resume should be tailored to highlight the following:

• Communication Proficiency: Explicitly mention your fluency in English. If you know any foreign languages (like Spanish, French, or German), highlight them boldly.

• Customer Service Experience: If you have prior BPO experience, detail your performance metrics (CSAT scores, low AHT, quality scores).

• Soft Skills: Emphasize skills like empathy, active listening, problem-solving, and conflict resolution.

• Flexibility: Add a clear statement indicating your willingness to work in rotational and night shifts; this instantly shows you meet a primary job requirement.

5) What Candidates Should Expect During the Recruitment Process (Selection Process)

HCLTech follows a systematic and transparent selection process. The walk-in drive usually consists of the following elimination rounds:

• Round 1: HR Screening / JAM Session: A brief “Just a Minute” interaction where the HR evaluates your confidence, basic English fluency, and willingness to work night shifts.

• Round 2: Voice and Accent (V&A) Assessment: A critical round where experts check your pronunciation, grammar, listening skills, and voice clarity. You may be asked to read a passage or take an automated speech test.

• Round 3: Operations / Managerial Round: The final interview focuses on situational handling. The manager will test your problem-solving skills, stability, and stress management through scenario-based customer questions.

• Round 4: HR Discussion: Salary negotiation, documentation verification, and rolling out the offer letter for selected candidates.

6) About the Company

HCLTech is a globally recognized multinational information technology and consulting company. With a presence in over 50 countries and a workforce of over 220,000 professionals, HCLTech empowers global enterprises with technology for the next decade. Known for its unique “Ideapreneurship” culture, the company fosters grassroots innovation, giving employees the autonomy to create solutions that drive real business value. Working at HCLTech means being part of a diverse, inclusive, and forward-thinking organization.

7) Why Join This Company?

• Brand Value: Having HCLTech on your resume acts as a massive catalyst for future career growth.

• Career Progression: The company heavily promotes internal job postings (IJPs), allowing voice process executives to transition into Quality Assurance (QA), training, or managerial roles after completing a specific tenure.

• Employee Benefits: Comprehensive health insurance, provident fund (PF), and lucrative performance-based incentives.

• Safe Transportation: For night shifts and odd working hours, HCLTech provides secure pick-up and drop-off cab facilities for employees.

8) Frequently Asked Questions (FAQ)

Q1: Can freshers apply for this walk-in drive? A: Yes! Absolute freshers with a graduation or undergraduate degree are highly encouraged to apply, provided they meet the English communication criteria.

Q2: Will transportation be provided by the company? A: Yes, HCLTech typically provides two-way cab facilities for employees working in night shifts, subject to their transport boundary policies.

Q3: What documents should I carry for the walk-in drive? A: You must carry at least two copies of your updated resume, passport-size photographs, a valid government ID proof (Aadhar Card/PAN Card), and educational certificates. Experienced candidates should also bring their relieving letters and recent payslips.

Q4: Are the shifts fixed or rotational? A: The role demands working in a 24/7 global environment. Therefore, the shifts are entirely rotational, and candidates will be expected to work night shifts on a regular basis.

Q5: Is there a dress code for the interview? A: Yes, candidates are expected to dress in smart professional formals. A polished appearance leaves a strong first impression on the recruitment team.

Disclaimer: This job post is intended for informational and preparation purposes. Candidates are advised to verify the exact walk-in venue, reporting timings, and updated requirements on the official Naukri listing before proceeding to the location.

How to Apply?

• Interested candidates meeting the eligibility criteria have to apply at the following link:

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