Cognizant Walk-in Drive: Hyderabad, 26th October, Freshers

Introduction

Cognizant is conducting a walk-in interview for freshers for the role of Process Executive in Hyderabad. The role is a Customer Support (Voice Process) position that requires strong spoken and written communication in both English and Hindi. The walk-in is scheduled for a single day, 26 October, with a short reporting window, so timing matters. This article summarises the details from the Naukri listing. Please verify everything on the original posting before you travel.

1) Job Summary

Company: Cognizant
Role: Process Executive (Customer Support – Voice Process)
Location: Hyderabad, Telangana (HITEC City, Madhapur)
Experience: 0 years (freshers)
Employment type: Full-time, permanent
Openings: 100
Walk-in date: 26 October
Reporting time: 9:30 AM to 10:30 AM per the header; the guidelines mention 9:00 AM to 10:00 AM (confirm on the day)
Work pattern: 24×7 environment with rotational shifts and week-offs
Salary: Not disclosed in the listing

2) Job Description

The company is looking for enthusiastic, career-oriented freshers to support customers, mainly over phone calls. Many customers are in the US, and the ability to communicate in Hindi is mandatory when required. Key responsibilities listed include:

Handling inbound and/or outbound customer calls professionally.
Communicating clearly with customers in English and Hindi, as required.
Reading and responding accurately to customer queries, documents, emails, and system updates in both languages.
Understanding customer concerns, analysing issues, and providing resolutions.
Delivering quality service while ensuring customer satisfaction.
Documenting customer interactions and updating records accurately.

3) Eligibility Criteria

Fresh graduates are welcome; internship, customer service, or BPO experience is an added advantage.
Candidates must have completed their graduation or postgraduation. Those still pursuing a degree, certification, or program are not eligible.
Excellent spoken English is mandatory.
Strong communication in Hindi and English, including reading, writing, and speaking, is mandatory.
Strong listening, interpersonal, and problem-solving skills.
Basic computer knowledge and willingness to learn.
Willingness to work rotational shifts and weekly offs in a 24×7 setup.
Immediate joiners are considered an advantage.
The education list covers a wide range of degrees, including B.A., B.Com, B.Sc, B.B.A., B.Pharma, BDS, LLB, MBBS, and others.

Who Should Apply?

Graduates or postgraduates who have completed their degree and are fluent in both Hindi and English.
Freshers who enjoy talking to people and solving problems.
Candidates comfortable with night or rotational shifts.
Those who can join soon and reach the Hyderabad venue on time.

Who May Not Be a Good Fit?

Final-year students or anyone still pursuing a degree or certification.
Candidates who are not comfortable speaking Hindi and English fluently.
Those who prefer fixed day shifts or a non-voice job.
Candidates who cannot reach the venue in the reporting window.

4) What Should Be Highlighted in the Resume?

Education: Completed degree, college, and year of passing.
Language skills: State your Hindi and English proficiency honestly (speaking, reading, writing).
Customer-facing experience: Internships, part-time jobs, or campus roles involving customer or peer interaction.
Computer skills: Basic proficiency, including Excel or Google Sheets, which appear in the listing’s key skills.
Soft skills: Listening, problem-solving, and teamwork, supported by a brief example.
Availability: Mention if you can join immediately.
Format: One page, clear headings, accurate information.

5) What Candidates Should Expect During the Recruitment Process (Selection Process)

The listing does not publish exact interview stages, so the steps below are general expectations and may differ.

Registration: Processed on a first-come, first-served basis. Participation is limited to the first 350 eligible candidates reporting in the morning window.
Document check: Bring two copies of your updated resume, a valid government-issued photo ID, and original plus photocopies of educational certificates and marksheets.
Assessment and interview: Typically covers spoken English and Hindi, and may include a voice assessment and an HR discussion. The listing mentions that the assessment and interview may continue through the day.
Rules on the day: Personal laptops, tablets, and other electronic devices are not permitted during the interview. Carry a mobile charger.

Venue: Building 12A, 1st Floor / Upper Floors, Raheja Mindspace IT Park, Mindspace Madhapur Road, HITEC City, Madhapur, Hyderabad, Telangana 500081.

The listing and Naukri both note that Naukri does not promise jobs in exchange for money. Never pay anyone for registration or selection.

6) About the Company

According to the listing, Cognizant (Nasdaq: CTSH) describes itself as an AI builder and technology services provider that helps clients build AI solutions. The listing says its community includes 300,000+ associates worldwide. Its Naukri profile shows an average rating of 3.6 from about 67.3K reviews and lists recognitions such as Great Place to Work (2025) and a Forbes World’s Best Employers mention (2024).

7) Why Join This Company?

Entry into customer support: The role is aimed at freshers starting a career in this field.
Training and development: The listing mentions training and professional development programs.
Global exposure: You interact with customers across different regions.
Employee-reported benefits: Naukri lists benefits such as health insurance, learning and development support, transport support, and free meals, as reported by employees. Confirm what applies to your role.
Growth opportunities: The listing refers to career growth and advancement, though outcomes depend on performance.

8) Frequently Asked Questions (FAQ)

Is Hindi mandatory?
Yes. Strong Hindi and English communication is listed as mandatory.

Can final-year students attend?
No. Candidates must have completed their graduation or postgraduation.

Is this a voice or non-voice role?
Voice, mainly handling customer calls.

Are night shifts involved?
The role is a 24×7 environment with rotational shifts and week-offs.

What documents should I bring?
Two resume copies, a government photo ID, and original and photocopied certificates and marksheets.

Can I bring a laptop?
No. Personal electronic devices are not permitted during the interview.

What is the salary?
Not disclosed in the listing. Naukri’s estimate for similar roles is around ₹2.6L to ₹2.9L per year, which is indicative only.

Disclaimer: This article is for informational purposes only and is based on a publicly available job listing. We are not affiliated with Cognizant or Naukri. Details may change, so please confirm them with the employer. Attending an interview does not guarantee selection.

How to Apply?

Interested candidates meeting the eligibility criteria have to apply at the following link: