Sutherland Walk-In Drive for Freshers | 26-30 October | Chennai

1) Job Summary

Naukri’s salary insights suggest non-voice associates at Sutherland typically earn ₹2.5–2.9 lakh per year. This is an estimate, not an offer.

2) Job Description

Sutherland is hiring Process Associates for chat-based customer support. This is a non-voice role, so you will mostly help customers in writing, and the key skills listed include chat support, email support, and international non-voice processes. Typical tasks in this kind of role include:

• Responding to customer queries through chat
• Understanding the customer’s issue and resolving it accurately
• Writing clear, polite, grammatically correct replies
• Following process guidelines and quality standards
• Working in rotational shifts, including nights, with rotational weekly offs

The listing says the role is office-based and that a one-way cab service with a transport allowance is provided.

3) Eligibility Criteria

• Excellent verbal and written communication skills in English
• Immediate joiners are required
• Freshers, or candidates with about 6 months of work experience
• Willingness to work night or rotational shifts
• Graduation is not required, according to the education field
• Key skills named in the listing: communication, customer support, problem solving, chat and email support

Important restriction: Candidates who attended a Sutherland interview on or after 1 October are not eligible for this walk-in.

Who Should Apply?

• Fresh graduates, undergraduates, and others starting a career in customer support
• Candidates with strong written English and quick, accurate typing
• People comfortable with night or rotating shifts
• Those who can join immediately and work from the Chennai office

Who May Not Be a Good Fit?

• Candidates who cannot work night or rotational shifts
• Anyone who interviewed with Sutherland on or after 1 October
• Those who prefer remote or fixed day-shift work
• Candidates who are not comfortable communicating in English
• People who cannot travel to the Perungalathur venue or are unable to join immediately

4) What Should Be Highlighted in the Resume?

• Communication skills: Mention English proficiency, and add relevant experience such as presentations, writing, or volunteering.
• Customer-facing experience: Include internships, part-time jobs, or college roles that involved helping people.
• Typing and computer skills: Note basic software knowledge and comfort with chat tools.
• Problem-solving examples: Briefly show how you handled a difficult situation.
• Availability: State clearly that you can join immediately and work rotational shifts, if true.
• Reference line: The listing asks candidates to mention “Shakeer Campus” at the top of the resume for reference.

Keep the resume to one page, use a clean format, and keep every detail honest. Carry two printed copies.

5) What Candidates Should Expect During the Recruitment Process

The listing gives the following selection process:

1. HR Interview: A conversation about your background, communication, shift flexibility, and availability.
2. SD Panel Interview: A panel round that checks your suitability for the role.
3. Non-Voice Assessment: A test of the written skills needed for chat support.

What to bring and do:

• Register through the link in the Naukri listing before attending
• Bring two copies of your resume
• Carry a government-issued ID, such as Aadhaar or a driving licence
• Do not bring a laptop
• Arrive during the 11:30 AM to 12:30 PM window
• Venue: Sutherland ‘AT’, Ground Floor, Gateway Office Parks, Perungalathur, Chennai

Contact details are in the original listing. Use them if you have questions about the venue.

Stay safe: Sutherland states it never asks for payment or favors in exchange for jobs. Naukri also warns about fraudulent fee requests. Report suspicious activity to TAHelpdesk@Sutherlandglobal.com.

6) About the Company

Sutherland describes itself as an experience-led digital transformation company that combines human-centered design with analytics, AI, cognitive technology, and automation to create brand experiences. It works in the BPM/BPO space, and its listed company address is in Pittsford, USA. On Naukri, Sutherland has a rating of about 3.3 from roughly 10,300 reviews. Reviews reflect individual experiences, so read several before deciding. The company page also lists recognitions, including a Great Place to Work certification for Sutherland India in 2021 and a Cognitive CX Services NEAT 2020 Overall Leader mention.

7) Why Join This Company?

• Easy entry point: Freshers can apply, and no graduation degree is required.
• Skill building: Chat support builds written communication, problem-solving, and customer-handling skills.
• Commute support: The listing mentions a one-way cab service with transport allowance.
• Reported benefits: Employees report health insurance, food vouchers or free meals, learning and development support, wellness support, and performance bonuses. These may vary by role and location.
• Career foundation: Early BPO experience can lead to other service and operations roles.

Night shifts can affect your routine, so consider whether the schedule suits you.

8) Frequently Asked Questions (FAQ)

Q1. Can freshers apply?
Yes. The listing is open to freshers and to candidates with around 6 months of experience.

Q2. Is a degree required?
The education field states that graduation is not required.

Q3. What is the salary?
The listing shows ₹2.25–2.5 lakh per year.

Q4. Is this a voice process?
No. It is a non-voice chat support role, though strong English is still essential.

Q5. Are night shifts involved?
Yes. Candidates must be willing to work night or rotational shifts with rotational weekly offs.

Q6. Can I attend if I interviewed with Sutherland recently?
Not if you attended a Sutherland interview on or after 1 October.

Q7. What should I carry?
Two copies of your resume and a government-issued ID. Do not bring a laptop.

Disclaimer: This article is for informational purposes only and is not affiliated with Sutherland or Naukri. Job details, dates, and compensation may change. Please verify everything on the official listing before attending.

How to Apply?

• Interested candidates meeting the eligibility criteria have to apply at the following link:

Apply Online

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