Zycus Internship 2026 | IT Support Engineer - Intern | Bangalore

1) Job Summary

The role is suitable for recent graduates who want practical exposure to enterprise IT operations. The selected intern will assist the IT Operations team with application installation, endpoint troubleshooting and general technical support for Windows and macOS devices.

2) Job Description

As an IT Support Engineer Intern, the candidate will support the IT Operations team with routine technical support and operational activities.

The key responsibilities include:

• Installing, updating and uninstalling applications on Windows and macOS devices.
• Troubleshooting common operating-system, application and connectivity problems.
• Assisting with IT support ticket triage and resolution tracking through Freshservice or a similar IT service-management tool.
• Supporting basic software packaging, deployment and testing activities.
• Preparing and maintaining standard operating procedures and troubleshooting documentation.
• Assisting with patch-management activities and software compliance checks.
• Supporting testing and quality assurance of internal automation workflows.
• Working with tools such as Power Automate and other low-code platforms.
• Providing coordination support for ongoing IT projects.
• Developing practical knowledge of enterprise IT support processes.

The role involves hands-on technical work, so candidates should be comfortable working directly with computers, operating systems and software applications.

3) Eligibility Criteria

Candidates should review the official requirements carefully before applying.

The main eligibility requirements are:

• A completed degree in Computer Science, Information Technology or a related field.
• Graduation in 2026.
• Working knowledge of both Windows and macOS.
• Ability to install software, configure basic system settings and perform common troubleshooting activities.
• Comfort working hands-on in macOS environments.
• Good communication and documentation skills.
• Good problem-solving ability.
• Willingness to learn enterprise IT support practices.
• Basic knowledge of Microsoft Entra ID.
• Hands-on experience using AI tools such as ChatGPT, Claude, Gemini or similar platforms for technical assistance and problem-solving.

The company also lists some additional skills as desirable rather than mandatory. These include Microsoft fundamentals certifications such as MS-900, SC-900 or AZ-900, along with basic scripting exposure in PowerShell or shell scripting.

4) What Should Be Highlighted in the Resume?

Candidates should tailor their resume to the actual requirements of the internship rather than using a generic software-development resume.

Operating systems

Clearly mention practical experience with:

• Windows
• macOS
• Software installation and configuration
• Basic operating-system troubleshooting
• Connectivity troubleshooting

If you have worked with both Windows and macOS, make this particularly visible.

IT support skills

Highlight experience with:

• Help-desk or IT support
• Ticketing systems
• Application deployment
• Software troubleshooting
• Patch management
• Technical documentation
• SOP preparation

AI tools

Since the job specifically asks for hands-on experience with AI tools, candidates should mention genuine experience using tools such as ChatGPT, Claude or Gemini for technical troubleshooting, research, scripting assistance or problem-solving.

Avoid simply listing an AI tool without explaining how you have used it.

Certifications and scripting

If applicable, include Microsoft certifications such as MS-900, SC-900 or AZ-900. Basic PowerShell or shell scripting experience should also be included if you have actually used these technologies.

5) Selection Process

The job page does not publish a detailed step-by-step selection process. Therefore, candidates should not assume that a specific number of interview rounds or a particular assessment is guaranteed.

Applicants should expect the employer to review their application and resume against the requirements of the position. Depending on the recruitment process, candidates may subsequently be contacted for technical discussions, interviews or other assessments.

Candidates should be prepared to discuss their experience with Windows and macOS, basic troubleshooting, IT support concepts, AI-assisted problem-solving and any relevant academic or personal projects.

The application page currently accepts resumes in DOCX or PDF format, with a maximum file size of 5 MB.

6) About the Company

Zycus is a technology company specializing in Source-to-Pay procurement software. According to the company, its platform helps enterprises improve procurement efficiency, compliance and business value.

Zycus uses AI-powered capabilities through its Merlin AI platform across areas of the procurement lifecycle, including sourcing, contract management, procurement, invoicing and supplier management. The company says it serves large enterprises globally and has a presence across North America, EMEA and APAC.

Zycus’s careers information also describes the company as a cloud SaaS organization using technologies including machine learning and AI. Its careers program includes opportunities for students and fresh graduates.

7) Why Join This Company?

For a recent Computer Science or IT graduate, this internship can provide practical exposure to areas that are useful for building an enterprise IT career.

Potential learning areas include:

• Enterprise IT support.
• Windows and macOS administration.
• IT service-management processes.
• Software deployment and patch management.
• Technical documentation.
• Microsoft Entra ID.
• Low-code automation.
• PowerShell or shell scripting.
• AI-assisted technical problem-solving.

Zycus also states that employees can work with global customers and that the organization provides opportunities to learn, grow and move between roles and functions. Its careers information emphasizes agility, innovation and customer focus as organizational values.

As with any internship, candidates should evaluate the actual responsibilities, work environment and career objectives before accepting an offer.

8) Frequently Asked Questions (FAQ)

Q1. What is the job role at Zycus?
The position is IT Support Engineer – Intern, within the IT Support department.

Q2. Where is the position located?
The job is based in Bangalore, Karnataka.

Q3. Who is eligible to apply?
Candidates who completed a degree in Computer Science, IT or a related field in 2026 and have the required technical skills can apply.

Q4. Is prior work experience required?
The listing specifies 0–1 years of experience, making it suitable for recent graduates and early-career candidates.

Q5. Is macOS knowledge required?
Yes. The requirements specifically mention working knowledge of Windows and macOS and comfort working hands-on with macOS environments.

Q6. Is knowledge of AI tools required?
Yes. The job listing specifically asks for hands-on experience using AI tools such as ChatGPT, Claude, Gemini or similar tools for technical assistance and problem-solving.

Q7. Are certifications mandatory?
Microsoft fundamentals certifications such as MS-900, SC-900 and AZ-900 are listed under “Nice to Have,” so they are desirable rather than stated as mandatory requirements.

Q8. Is scripting knowledge required?
Basic PowerShell or shell scripting experience is listed as a desirable qualification.

Q9. What resume format can be uploaded?
The application page accepts DOCX and PDF resumes, with a maximum file size of 5 MB.

Q10. Where can candidates apply?
The Apply link is available in the “How to Apply” section.

Important: Job details, eligibility requirements and recruitment status can change. Candidates should verify the latest information on the employer’s official careers page before applying. Zycus also states that it is an equal-opportunity employer and that hiring decisions are based on qualifications, skills and experience relevant to the job.

How to Apply?

• Interested candidates meeting the eligibility criteria have to apply at the following link:

Apply Online

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