Oracle Fresher Recruitment 2024 | Cloud Support Engineer

Oracle has invited applications for the recruitment of Cloud Support Engineer post. It is an entry level position and freshers can apply.

Interested candidates meeting the eligibility criteria can apply online at the earliest.

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

Experience: Freshers (0-2 years)

Post Name: Cloud Support Engineer

Qualification: Bachelor’s degree in computer science, information technology, or related field

Batch: Recent Batches

Salary: Rs. 8 LPA (expected)

Last Date to apply: As soon as possible

Job Locations: Bengaluru & Hyderabad

As a member of our technical team, your focus will be on delivering support and solutions to our customer base while championing their needs. This involves resolving technical inquiries and troubleshooting for our services, serving as a primary point of contact for customers.
You’ll play a vital role in nurturing customer relationships and providing guidance to internal team members on various technical challenges and escalated issues.

Benefits:

Competitive salary and performance-based bonuses
Comprehensive healthcare and wellness benefits
Professional development opportunities and training programs
Collaborative and inclusive work environment
Opportunity to work on cutting-edge technologies and shape the future of cloud support
If you are a motivated individual with a strong technical background, excellent communication skills, and a passion for customer satisfaction, we invite you to apply for the position of Cloud Support Engineer.
Join our team and be a key player in providing exceptional support to our cloud service users.

Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.

We are seeking someone with 0-2 years of experience possessing the following qualifications:

Technical Background: Bachelor’s degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor’s degree is also considered.
Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
Learning and Certification: Cloud Associate/Professional Certification(s) from any cloud provider highly recommended.

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.