IQVIA Off Campus Drive 2026 | Product Support Trainee | Kochi

1) Job Summary

Company: IQVIA
Job Title: Product Support Trainee
Job ID: R1565428
Location: Kochi, Kerala, India
Job Type: Full-time
Work Model: Hybrid
Experience: 0–1 year
Qualification: MCA, M.Sc., BE, B.Tech. or equivalent relevant qualification

The selected candidate will support production processes and help monitor, troubleshoot and resolve issues related to production systems and mainframe infrastructure. The role involves working with scheduled processes and supporting critical deliverables across multiple countries.

2) Job Description

As a Product Support Trainee, the candidate will be involved in day-to-day production support activities. Responsibilities include executing and monitoring production processes, performing first-level troubleshooting and escalating issues when necessary.

Key responsibilities may include:

• Monitoring scheduled production processes and batch cycles.
• Performing first-level fixes and escalating issues to the appropriate support teams.
• Providing first- and second-level break-fix support for mainframe infrastructure and related components.
• Investigating production interruptions, system-processing problems and hardware-related anomalies.
• Participating in root-cause analysis when required.
• Monitoring daily, weekly, monthly, quarterly and yearly batch jobs.
• Checking long-running jobs and investigating possible looping or processing issues.
• Providing timely updates and reports regarding production activities.
• Ensuring account checklists and operational procedures are completed accurately.
• Maintaining production procedures and documentation.
• Supporting production environments that may require 24×7 monitoring and escalation.

The role requires attention to detail because production support teams need to identify issues quickly while maintaining service continuity and accurate documentation.

3) Eligibility Criteria

Candidates should review the official listing before applying. The available job information indicates the following requirements:

• Educational qualification: MCA, M.Sc., BE, B.Tech. or a related qualification.
• Experience: 0–1 year of experience in Mainframe Development or Support.
• Technical knowledge: Basic understanding of Mainframe, JCL, COBOL, ESP and REXX.
• Strong analytical and problem-solving abilities.
• Good written and oral communication skills.
• Attention to detail and quality.
• Working knowledge of productivity and reporting tools such as MS Excel and PowerPoint; Power BI knowledge may also be useful.
• Pharmaceutical or healthcare-industry knowledge is considered an advantage but is not a mandatory requirement according to the available listing.

Who Should Apply?

This opportunity may suit fresh graduates and early-career professionals who:

• Have a degree in computer science, engineering, MCA, science or a related discipline.
• Want to build a career in production or application support.
• Have an interest in Mainframe technologies.
• Enjoy troubleshooting technical problems.
• Are comfortable working with structured processes and documentation.
• Can communicate clearly with technical and business teams.

Who May Not Be a Good Fit?

The role may be less suitable for candidates who are specifically looking for a purely software-development position, have no interest in production support, or prefer roles without operational monitoring and issue-resolution responsibilities.

Candidates should also consider whether they are comfortable with support responsibilities that may involve scheduled production monitoring and escalation activities.

4) What Should Be Highlighted in the Resume?

Applicants should tailor their resume to the requirements of the position rather than submitting a generic resume.

Important areas to highlight include:

• Mainframe fundamentals
• JCL
• COBOL
• ESP
• REXX
• Production/application support
• Troubleshooting experience
• Problem-solving skills
• SQL or database knowledge, if applicable
• Excel, PowerPoint or Power BI
• Academic projects involving software or IT support
• Internships and relevant certifications
• Communication and teamwork skills

Freshers can emphasize academic projects, technical coursework, certifications and practical assignments where professional experience is limited.

5) What Candidates Should Expect During Recruitment Process?

IQVIA does not guarantee a single standard selection process for every position. The recruitment stages can vary depending on the role and hiring team.

For this type of technical support position, candidates should be prepared for some combination of:

1. Application and resume screening.
2. Initial recruiter interaction.
3. Technical assessment or technical interview.
4. Questions related to Mainframe concepts and troubleshooting.
5. Behavioral or communication-focused discussion.
6. Final interview or hiring discussion.

Candidates should be prepared to explain their projects, technical skills and approach to solving problems. They should also be ready to discuss the technologies mentioned in the job description.

6) About the Company

IQVIA is a global provider of clinical research services, commercial insights and healthcare intelligence for the life sciences and healthcare industries. The company combines data, analytics, technology and scientific expertise to support healthcare and pharmaceutical organizations.

IQVIA’s India operations include technology, analytics, consulting, clinical research and other healthcare-related functions. IQVIA states that it has more than 20,000 employees in India and operates across multiple areas including information technology, analytics, life sciences and consulting.

7) Why Join This Company?

For candidates interested in healthcare technology and IT support, an opportunity at IQVIA can provide exposure to a business environment where technology, data and healthcare intersect.

Potential areas of professional exposure include:

• Enterprise technology environments
• Healthcare and life sciences
• Data and analytics
• Production and application support
• Global teams and processes
• Technology-driven business operations

IQVIA also highlights professional development, collaboration and opportunities to work with advanced technology and healthcare expertise as aspects of its employee experience.

8) Frequently Asked Questions (FAQ)

Q1. What is the job title?
The position is Product Support Trainee.

Q2. Where is the job located?
The position is based in Kochi, Kerala, India, with a hybrid work model.

Q3. What is the IQVIA job ID?
The requisition number is R1565428.

Q4. Is this suitable for freshers?
Yes. The available listing indicates 0–1 year of experience, making it relevant to fresh graduates and early-career candidates.

Q5. Which technical skills are relevant?
Basic knowledge of Mainframe, JCL, COBOL, ESP and REXX is listed among the job skill requirements.

Q6. Is pharmaceutical knowledge mandatory?
No. The available job information describes pharmaceutical-industry knowledge as an advantage rather than a prerequisite.

Q7. How can I apply?
Candidates should use the official IQVIA careers portal and search for requisition R1565428. IQVIA advises candidates to provide truthful and complete information during the application and hiring process.

Important: Job availability, eligibility criteria and recruitment stages can change. Candidates should verify the latest information on the official IQVIA careers page before submitting an application.

How to Apply?

• Interested candidates meeting the eligibility criteria have to apply at the following link:

Apply Online

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