Infosys BPM Off Campus Drive 2025 | Customer Support & IT Service Desk

Infosys BPM has invited applications for the recruitment of Customer Support & IT Service Desk post. It is an entry level position and freshers can apply.

Interested candidates meeting the eligibility criteria can apply online at the earliest.

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

Infosys BPM Off Campus Drive 2025 Details:

Experience: Freshers (0 – 1 year)

Post Name: Customer Support & IT Service Desk

Qualification: Any Graduate

Batch: Any Batch

Salary: Not Disclosed

Last Date to apply: As soon as possible

Job Locations: Bengaluru, Pune

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Job description

Launch Your Career in Customer Support & IT Service Desk!

Job Location: Pune or Bangalore
Mode: 100% Work from Office (WFO)

Who Were Hiring

Were on the lookout for fresh graduates (01-year experience) who are enthusiastic, tech-savvy, and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong!

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Open Roles:

1. IT Service Desk Voice Support

Troubleshoot and resolve issues on VPN, O365, Active Directory, Drivers, etc.
Handle client queries over calls, chats, and emails
Work with ticketing tools (e.g., ServiceNow, Remedy, Control M)
Understand OS platforms, basic networking & cloud concepts

2. Customer Support Voice Process

Provide first-level resolution and empathetic customer care
Handle objections, build rapport, and ensure smooth resolutions
Stay informed on product updates and tools
Log tickets, track cases, and ensure timely follow-up

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What You Need to Bring

Excellent communication skills (written & verbal English)
Willingness to work in US time zones (Night Shifts)
Any Full-time Graduate (No backlogs)
Commitment to 100% Work from Office (No Hybrid)
Readiness to complete client-specific training
Ability to handle 24×7 rotational shifts

Preferred: Basic understanding of IT troubleshooting, Microsoft Office tools, or any customer support certification

Why Infosys BPM?

Work with a global brand
Extensive training & upskilling programs
Fast-track career growth in tech support or customer success
Dynamic, inclusive, and team-oriented culture

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Ready to Apply?

Send your updated resume to:

pc.sriram@infosys.com

Kindly Include the Following Details in Your Email:

Full Name:

Email ID & Mobile Number:

Graduation Details (Degree, Year, University):

Date of Birth:

Post-Graduation (If applicable):

Total Work Experience (in years):

Relevant Experience (Customer Support):

Current/Previous Company:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Comfortable with Night Shift? (Yes/No):

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How to Apply?

Send your updated resume to:
pc.sriram@infosys.com
Interested candidates meeting the eligibility criteria have to apply at the following link: