Sutherland Off Campus Fresher Hiring 2025 | Associate Help Desk

Sutherland has invited applications for the recruitment of Associate Help Desk post. It is an entry level position and freshers can apply.

Interested candidates meeting the eligibility criteria can apply online at the earliest. 

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

Sutherland Off Campus Fresher Hiring 2025 | Associate Help Desk

Sutherland Associate Help Desk Details:

Experience: Freshers

Post Name: Associate Help Desk

Qualification: Any full time UG/PG Graduate (Arts/ Science/ Commerce/ Engineering/ Pharma/ MBA/ MCA) – 2025 Pass-out

Batch: Recent Batches

Salary: Rs. 3 – 4.5 LPA (expected)

Last Date to apply: As soon as possible  

Job Locations: Mumbai, Hyderabad, Cochin, Chennai or Bhopal

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Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

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Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for –

  • Resolving requests/inquiries made by customers via email, chat or Social
  • Achieving contact center statistics and SLAs (contractual metrics)
  • Adhering to non-disclosure agreement & data security policies
  • Completing upskilling & e-courses mandated by each program
  • Attending coaching sessions & ensure feedback is implemented
  • 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage

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Qualifications

  • Eligibility Criteria : Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) – 2025 Passout can apply

Other Additional Skills required:

  • Excellent verbal and written English language skills.
  • Good analytical and typing skills.
  • Flexibility to work shifts including nights.
  • Candidates must reside within a radius of 25 Km of our office 

Additional Information

  • Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
  • Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
  • Perks: Cab facilities available (within 25 Kms of office location).

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How to Apply?

  • Interested candidates meeting the eligibility criteria have to apply at the following link:

Apply Online

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