Sutherland Walk-In Drive in Chennai: Technical Customer Service Associate (International Voice Process) for Freshers

Introduction

Sutherland, a global digital transformation and customer experience company, is holding a walk-in drive in Chennai for freshers. The role is Technical Customer Service Associate, listed as International Voice Process Executive. About 70 openings are listed, and graduation is not mentioned as mandatory. This is a useful entry point into technical customer support. Please verify all details on the official listing before attending, as walk-in schedules can change.

1) Job Summary

Company: Sutherland
Role: Technical Customer Service Associate (Voice / Technical Customer Support)
Team: Neighbor Solutions / Community Support
Location: Chennai (Perungalathur)
Experience: Freshers (0 years) can apply
Openings: 70 (as listed)
Employment type: Full time, permanent
Industry: BPM / BPO
Salary: Not disclosed by the employer. Naukri’s salary insights estimate ₹2.8 to ₹3.1 lakh per year for similar roles, which is an estimate, not an offer.
Walk-in dates: 12 to 17 October, 11:30 AM to 3:30 PM
Venue: A1 Ground Floor, Sutherland Global Services, Sriram Gateway Office Parks, Perungalathur, Chennai 600063

2) Job Description

You will help customers resolve technical problems over voice calls. According to the listing, your responsibilities include:

Helping customers with device setup and configuration
Resolving Wi-Fi and connectivity issues
Performing basic technical troubleshooting
Answering customer queries and providing technical support
Identifying and resolving customer issues
Escalating complex issues when required
Maintaining a professional and positive customer experience

Day to day, this means listening carefully, asking the right questions, guiding customers step by step, and documenting each interaction accurately.

3) Eligibility Criteria

Freshers are welcome; prior experience is not required
The listing states that a graduation degree is not required
Clear spoken English and the ability to explain technical steps simply
Willingness to work in a voice-based support environment
Basic comfort with devices, internet and Wi-Fi concepts

Who Should Apply?

Recent graduates, or candidates without a degree, who want to start a customer support career
People who enjoy talking to others and solving problems
Candidates with an interest in technology, such as mobiles, routers and smart devices
Candidates living in or near Chennai who can attend in person

Who May Not Be a Good Fit?

Candidates uncomfortable with continuous phone conversations
Those who prefer purely non-voice or desk-based technical roles
Candidates unable to attend the walk-in during the stated dates and hours
Those who are not comfortable with shift-based work, which is common in international processes. Confirm shift details with the recruiter.

4) What Should Be Highlighted in the Resume?

Keep your resume to one clean page and include:

Communication skills: presentations, group discussions, college events, or any speaking experience
Technical awareness: hands-on familiarity with phones, laptops, routers, apps or troubleshooting you have done for family or friends
Customer-facing experience: internships, part-time work, volunteering or club leadership
Soft skills: patience, listening, teamwork, adaptability and problem solving, supported with a short example
Education details: course, institution and year of completion
Contact details: a working phone number and email address

Avoid exaggerating. Honest, specific examples are more convincing than long lists of buzzwords.

5) What Candidates Should Expect During the Recruitment Process (Selection Process)

The listing does not detail the rounds, so the following is a general guide to walk-in drives for similar roles. Actual steps may differ.

Registration: Carry your documents and report within the stated time window.
Initial screening: Recruiters may check your resume and basic eligibility.
Communication assessment: This may include a spoken or written English evaluation.
Interview: Expect questions about your background, interest in customer support and handling situations with upset customers.
Final discussion: Selected candidates may be told about shifts, pay structure and joining formalities.

Documents to carry:

Updated resume
Government ID or relevant documents
Educational documents, if available

Dress neatly, arrive early and keep your answers clear and confident. Legitimate employers do not charge fees for interviews or jobs. If anyone asks you for money, do not pay and report it.

6) About the Company

Sutherland describes itself as an experience-led digital transformation company that combines human-centered design with analytics, AI, cognitive technology and automation to deliver customer experiences. It employs a large workforce globally and is listed with a 3.3 rating from over 10,000 reviews on Naukri. Public recognitions mentioned on the listing include industry accolades for inclusion and diversity, Best Employer for Women, Great Place to Work certification for Sutherland India (2021), and a Cognitive CX Services NEAT 2020 Overall Leader placement.

7) Why Join This Company?

Fresher-friendly entry: A route into the workforce without prior experience
Skill building: Real-world practice in technical troubleshooting, communication and customer handling
Listed benefits: Transport or travel support, learning and development support, and health insurance, as reported by employees on the platform
Career progression: Customer support roles can lead to senior associate, team lead, quality or training positions over time
Inclusive culture: The company highlights diversity and equal opportunity in its public profile

Employee reviews vary, so read multiple sources to decide if the work culture suits you.

8) Frequently Asked Questions (FAQ)

Do I need a degree to apply?
The listing states graduation is not required. Confirm with the recruiter if unsure.

Can freshers apply?
Yes, the role is open to freshers.

What is the salary?
The employer has not disclosed it. Ask about compensation during the process.

Is prior technical knowledge needed?
Basic familiarity with devices and Wi-Fi helps, and the role involves troubleshooting, though training is typically provided in such roles.

Where is the walk-in held?
At Sutherland Global Services, Sriram Gateway Office Parks, Perungalathur, Chennai 600063.

When is the walk-in?
12 to 17 October, 11:30 AM to 3:30 PM, per the listing. The text also mentions Monday to Friday, so please confirm the exact days before you travel.

How do I get contact details?
The HR contact is given on the official Naukri listing.

Disclaimer: This post is for informational purposes only and is based on the publicly available listing. We are not affiliated with Sutherland and do not guarantee selection. Always verify details with the official source.

How to Apply?

Interested candidates meeting the eligibility criteria have to apply at the following link: