HCLTech Walk-In Drive for Freshers: O2C Customer Service Associate (Chennai, 9 & 10 October 2026)

1) Job Summary

• Company: HCLTech
• Job title: Order to Cash (O2C) Customer Service Associate – Fresher
• Location: Chennai, Tamil Nadu (on-site)
• Experience: Freshers (0–1 year)
• Employment type: Full-time
• Interview dates: 9 and 10 October 2026
• Venue: No. 602/3/138, Special Economic Zone, Elcot-SEZ, Medavakkam High Road, near HDFC Bank ATM, Sholinganallur, Chennai – 600119
• HR contacts: Shinaz / Vinoth

The listing shows the time as “9:30 PM – 1:00 PM,” which looks like a typo. It is most likely 9:30 AM to 1:00 PM, but please verify with the HR contacts before you go.

2) Job Description

The O2C Customer Service Associate supports the full order lifecycle, from the moment a customer places an order to final delivery. According to the listing, the role includes:

• Managing customer orders from receipt to delivery
• Processing sales orders accurately in ERP systems such as SAP, Oracle, or Microsoft Dynamics
• Responding to customer queries by email, phone, or chat in a professional and timely way
• Coordinating with Sales, Logistics, Supply Chain, Finance, and Warehouse teams
• Tracking shipments and keeping customers updated
• Handling order changes, cancellations, and returns
• Helping resolve complaints and service issues
• Supporting invoice-related queries with Accounts Receivable teams
• Maintaining accurate customer records and transaction documentation
• Following service level agreements (SLAs) and quality standards

3) Eligibility Criteria

• A Bachelor’s degree in Commerce, Business Administration, Management, Economics, Arts, Science, or a related field
• Fresh graduates are encouraged to apply
• Good verbal and written communication skills
• Basic knowledge of MS Office, especially Excel and Outlook
• Strong customer service orientation and problem-solving skills
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in shifts if required

Preferred (not mandatory): an understanding of O2C processes, familiarity with ERP systems, attention to detail, and the ability to prioritise tasks.

Who Should Apply?

This opening suits recent graduates from non-engineering streams who want a start in customer service, operations, finance support, or supply chain. If you communicate clearly, stay calm with questions and complaints, and like organised, process-driven work, this role may be a good match.

Who May Not Be a Good Fit?

• Engineering graduates. The listing states they are not eligible for this opening.
• Candidates who cannot commute to or work on-site in Chennai.
• Candidates unable to work in shifts.
• Candidates who prefer work with no customer interaction, since the role involves regular communication by phone, email, and chat.

4) What Should Be Highlighted in the Resume?

Keep your resume to one page and make it easy to scan. Focus on:

• Education: degree, college, year of passing, and percentage or CGPA
• Communication skills: presentations, group discussions, internships, volunteering, or customer-facing part-time work
• Computer skills: MS Excel (formulas, sorting, basic data handling) and Outlook
• Soft skills backed by examples: problem-solving, time management, and teamwork shown through real situations
• Relevant coursework or projects: accounting, commerce, business studies, or supply chain topics
• Any ERP exposure: include it if you have it, but don’t claim skills you can’t demonstrate

Use a clean format, correct contact details, and honest information. Interviewers often ask about anything listed.

5) What Candidates Should Expect During the Recruitment Process

The listing does not describe the selection stages. Walk-in drives for customer service roles usually include some of the following, but the actual process may differ:

1. Registration and document check at the venue
2. Communication assessment, which may be spoken, written, or both
3. HR interview covering your background, strengths, and willingness to work shifts
4. Final screening and communication of the result

Carry a printed resume, a government photo ID, and copies of your academic certificates. Dress neatly, arrive early, and keep your answers clear and honest. Ask the HR team about any other required documents.

6) About the Company

HCLTech is a global technology company. According to its LinkedIn page, it has more than 223,000 employees across 60 countries and delivers services in areas such as AI, digital, engineering, cloud, and software. It serves clients across major industry verticals. The company is listed in the IT services and consulting category.

7) Why Join This Company?

• A structured start for freshers. The role is designed for people with 0–1 year of experience.
• Exposure to business processes. You work across order management, customer service, and coordination with finance and supply chain teams.
• Defined growth paths. The listing mentions possible progression toward Customer Service Executive, O2C Analyst, Order Management Specialist, Accounts Receivable Associate, and Supply Chain Operations Analyst roles. These are examples of career directions, not guaranteed promotions.
• A large, global organisation. Working in a big company can broaden your professional network and learning opportunities.

8) Frequently Asked Questions (FAQ)

Is prior experience required?
No. The role is open to freshers with 0–1 year of experience.

Can engineering graduates apply?
No. The listing states that engineering graduates are not eligible for this opening.

Which degrees are accepted?
Commerce, Business Administration, Management, Economics, Arts, Science, or related fields.

Is this a work-from-home role?
No. It is listed as on-site in Chennai.

Do I need to know SAP or Oracle?
Not necessarily. ERP familiarity is a plus, but it is not a required qualification.

Will shift work be involved?
The listing asks for willingness to work in shifts if required.

Where can I confirm the timing and venue?
Contact the HR representatives named in the listing, Shinaz or Vinoth, or check the original LinkedIn post.

Disclaimer: This article is for informational purposes only and is not an official HCLTech announcement. Applicants should verify all details on the official job listing. Legitimate employers do not ask candidates for money during recruitment.

How to Apply?

• Interested candidates meeting the eligibility criteria have to apply at the following link:

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