Deloitte Hiring 2026 | Analyst - IT Service Management | 0-2 yrs exp. | Bengaluru

Introduction

Deloitte is hiring for an Analyst – IT Service Management (ITSM) position in Bengaluru within its Technology Strategy & Transformation practice. The role is suitable for professionals with 0 to 2 years of IT Service Management experience who are interested in service request management, process improvement, ITSM operations, and technology-enabled service delivery.

According to the official Deloitte job posting, the position involves managing the end-to-end Service Request Management process, maintaining service catalogs and fulfillment workflows, monitoring service-level performance, and identifying opportunities for automation and self-service. The position is based in Bengaluru and is associated with Deloitte Touche Tohmatsu India LLP.

1) Job Summary

Company: Deloitte Touche Tohmatsu India LLP
Job Role: Analyst – ITSM
Job Location: Bengaluru, Karnataka
Experience: 0–2 years
Job Function: Technology Strategy & Transformation
Educational Qualification: Bachelor’s degree in Computer Science, Information Technology, or a related field
Job Requisition ID: 108725

The role focuses on IT Service Management, particularly Service Request Management. The selected candidate will work with service owners, support teams, business users, and other stakeholders to maintain efficient request-fulfillment processes and improve service delivery.

2) Job Description

The Analyst will be involved in managing and improving IT service request processes. Key responsibilities mentioned in the official job description include:

Managing the end-to-end Service Request Management process.
Ensuring service requests are properly logged, categorized, prioritized, and fulfilled within agreed service-level agreements (SLAs).
Working with service owners, support teams, and business users to maintain service catalogs and fulfillment workflows.
Designing and documenting request models, approval processes, and fulfillment procedures.
Communicating request status, SLAs, and expected completion timelines to users.
Monitoring request volumes, backlogs, and SLA compliance.
Identifying process bottlenecks and opportunities for improvement.
Supporting automation and self-service initiatives through service portals and knowledge articles.
Coordinating with Incident, Change, and Knowledge Management teams.
Contributing to Continuous Service Improvement (CSI) initiatives.
Analyzing performance information and identifying service trends.
Preparing process documentation, KPIs, and dashboards.
Supporting and training fulfillment teams on processes and ITSM tools.

This role therefore combines operational ITSM activities with process analysis, documentation, stakeholder communication, and continuous improvement.

3) Eligibility Criteria

Candidates should review the official job description carefully before applying. Deloitte specifies the following key requirements:

0–2 years of experience in IT Service Management.
Experience with service catalogs and request-fulfillment processes in large-scale IT environments.
A bachelor’s degree in Computer Science, Information Technology, or a related discipline.
Exposure to process improvement or ITSM tool configuration is preferred.
Experience or exposure to global delivery or managed-service environments can be an advantage.
Exposure to delivery governance, vendor management, and client-facing engagements is considered highly desirable.

Who Should Apply?

This opportunity may be relevant to candidates who:

Have up to two years of ITSM experience.
Understand service request management and SLA concepts.
Have worked with service catalogs or request workflows.
Are comfortable documenting IT processes.
Have an interest in IT operations and service improvement.
Can communicate effectively with technical and business stakeholders.
Have exposure to ITSM platforms or process configuration.
Are interested in developing a career in technology consulting and transformation.

Who May Not Be a Good Fit?

The role may not align closely with candidates who:

Have no interest in IT Service Management or IT operations.
Do not have the required educational background.
Have experience that is entirely unrelated to ITSM and service management.
Prefer roles focused exclusively on software development, data science, or non-IT functions.
Are not comfortable working with processes, documentation, SLAs, stakeholders, and operational metrics.

These points are practical guidance rather than additional Deloitte eligibility rules.

4) What Should Be Highlighted in the Resume?

Candidates should tailor their resume to the requirements of the position rather than submitting a generic IT resume.

Important areas to highlight include:

ITSM experience: Mention experience with Service Request Management, Incident Management, Change Management, Knowledge Management, or related ITSM processes.

Service catalog experience: Clearly describe any work involving service catalogs, request models, approval workflows, or fulfillment processes.

ITSM tools: Include relevant platforms or tools you have actually worked with. Avoid listing tools merely because they appear in job descriptions.

Process improvement: Highlight examples where you helped improve an IT process, reduce manual effort, improve SLA compliance, or simplify workflows.

Reporting and dashboards: Mention experience with KPIs, service metrics, reporting, dashboards, or performance analysis.

Stakeholder management: Include experience working with support teams, service owners, business users, vendors, or clients.

Certifications: If applicable, relevant ITSM certifications such as ITIL can be included, provided they are genuinely held.

Use measurable achievements where possible, but ensure that all figures and accomplishments are accurate.

5) What Candidates Should Expect During the Recruitment Process? (Selection Process)

The exact selection process for this particular position is not specified in the job posting. Therefore, candidates should not assume that a particular number of interview rounds or assessment stages is guaranteed.

Depending on the employer’s recruitment process, candidates may encounter stages such as:

Application and resume screening
Initial recruiter interaction
Technical or ITSM-focused discussion
Role-related or managerial interview
Additional assessment or stakeholder discussion, if applicable
Final selection and offer process

Candidates should be prepared to explain their ITSM experience, understanding of service request management, SLA concepts, process improvement experience, stakeholder interactions, and relevant tools.

6) About the Company

Deloitte is a global professional services organization operating across areas including consulting, technology, audit and assurance, risk, and financial advisory services.

This particular opportunity is with Deloitte Touche Tohmatsu India LLP and sits within the Technology Strategy & Transformation function. Deloitte’s job description explains that its enterprise technology work is intended to support functional excellence, innovation, and long-term organizational growth.

Deloitte India maintains an official careers portal where candidates can search for current vacancies by job title, location, and function.

7) Why Join This Company?

Candidates considering this opportunity can evaluate it based on the nature of the role and their own career objectives.

The position provides exposure to areas such as:

IT Service Management
Service Request Management
Process improvement
Service catalogs and workflows
ITSM performance metrics
Automation and self-service
Stakeholder collaboration
Technology Strategy & Transformation

For an early-career IT professional interested in ITSM, the combination of operational responsibilities and continuous improvement activities can provide experience across several aspects of enterprise technology service delivery.

Candidates should independently review Deloitte’s official careers information, role requirements, work location, and employment terms before making an application decision.

8) Frequently Asked Questions (FAQ)

Q1. What is the job title?

The position is Analyst | ITSM | Bengaluru | Technology Strategy & Transformation.

Q2. Where is the job located?

The advertised base location is Bengaluru, India.

Q3. What experience is required?

Deloitte lists 0 to 2 years of experience in IT Service Management for this position.

Q4. What educational qualification is required?

The official listing specifies a Bachelor’s degree in Computer Science, Information Technology, or a related field.

Q5. Is experience with an ITSM tool required?

The job description mentions experience with service catalogs and request-fulfillment processes. Exposure to process improvement or ITSM tool configuration is preferred.

Q6. Is this suitable for freshers?

The advertised experience range starts at 0 years, so candidates with no prior professional ITSM experience may be within the stated experience range. However, candidates should review all requirements and demonstrate relevant academic, project, internship, or practical exposure where applicable.

Q7. What are the key skills for this position?

Important areas include IT Service Management, Service Request Management, service catalogs, request fulfillment, process improvement, SLA monitoring, documentation, stakeholder communication, and ITSM tools.

Q8. What is the job requisition ID?

The official listing identifies the requisition as 108725.

Q9. Where can candidates apply?

Candidates should use the official Deloitte careers listing for this vacancy and verify that the position is still accepting applications before submitting their resume.

Q10. Is the recruitment process the same for every candidate?

Not necessarily. The job advertisement does not publish a fixed sequence or number of selection rounds. Candidates should rely on communications from Deloitte’s recruitment team for the process applicable to their application.

Important: Job availability, recruitment stages, and employer requirements can change. Candidates should verify the latest information on the official Deloitte careers page before applying.

How to Apply?

Interested candidates meeting the eligibility criteria have to apply at the following link: