Job Opportunity: Automation Support Engineer at Ericsson

1) Job Summary

• Position Title: Automation Support Engineer

• Company: Ericsson

• Job Function: Engineering, Information Technology, Telecom Managed Services

• Primary Role Focus: Scripting, Process Automation, Systems Monitoring, and Technical Support

• Target Experience: Early Career / Professional (Up to 1 year of relevant experience)

• Education Requirement: Bachelor’s or Master’s Degree in CS, Telecom, Information Systems, or related field

• Official Job Link: Apply on Ericsson Careers Portal

2) Job Description

As an Automation Support Engineer at Ericsson, you will play a crucial role in building and maintaining automated workflows for managed service delivery. Operating under defined technical requirements and High-Level Design (HLD) specifications, your focus will be delivering robust automation solutions that streamline routine tasks and enhance operational performance.

Key Responsibilities:

• Automation & Scripting: Design, implement, and maintain script-driven workflows using Java, Python, Unix Shell, AWK, and SED to automate routine tasks and minimize manual intervention.

• AI & LLM Integration: Utilize working knowledge of Large Language Models (LLMs) and Artificial Intelligence techniques to enhance operational workflows and task automation.

• System Monitoring & Maintenance: Monitor system processes throughout their lifecycle to maintain adherence to quality frameworks, eliminate efficiency loss, and resolve minor code bugs.

• OSS & Infrastructure Support: Work with open-source OSS tools such as the ELK Stack (Elasticsearch, Logstash, Kibana) and Prometheus alongside Linux (RHEL) and Windows environments.

• Documentation & Knowledge Transfer: Create and continuously update process documentation—including reporting routines, backup and restoration protocols, and onboarding guides for team members.

• Cross-Functional Collaboration: Coordinate effectively with internal engineering teams and external customer stakeholders to ensure smooth delivery and incident resolution.

3) Eligibility Criteria

Educational Qualifications:

• Degree: Full-time B.E., B.Tech, or M.Tech in Computer Science, Telecommunications, Information Systems, Electronics, or a related discipline from a recognized university.

Experience & Technical Skills Required:

• Experience Level: Fresh graduates or professionals with up to 1 year of relevant experience.

• Operating Systems: Strong foundational knowledge of Linux/Unix-based operating systems (RHEL/Ubuntu) and Windows.

• Programming & Scripting: Hands-on experience with Java or Python, along with Unix Shell scripting, AWK, and SED.

• Monitoring & Tools: Familiarity with open OSS environments like ELK Stack and Prometheus.

• Databases & Networking: Basic understanding of database concepts, SQL scripting, and general networking concepts.

• Desirable Skills (Bonus): Exposure to Cisco switches, NetBackup, or introductory AI/LLM implementations.

Who Should Apply?

• Computer Science, IT, or Telecom graduates looking to launch a career in network automation, SRE, or DevOps.

• Early-career professionals with strong problem-solving skills and a passion for scripting and process automation.

• Candidates comfortable working with Linux CLI, log analysis, and automated monitoring tools.

Who May Not Be a Good Fit?

• Candidates seeking purely non-technical or managerial roles without hands-on coding or scripting requirements.

• Professionals with extensive years of experience looking for senior lead positions.

• Applicants who prefer working exclusively in legacy desktop-only software environments without Linux or open-source infrastructure.

4) What Should Be Highlighted in Your Resume?

To increase your chances of shortlisting, format your resume clearly and focus on technical impact:

• Programming & Tools Section: List relevant languages and tools clearly at the top (Python, Java, Bash, AWK/SED, Linux/RHEL, SQL, ELK, Prometheus).

• Automation Projects: Describe academic or personal projects where you automated a task, parsed log files, or built a monitoring dashboard.

• Troubleshooting Skills: Highlight specific instances where you identified, debugged, and fixed bugs or performance issues.

• Certifications: Mention relevant certifications in Linux Administration (RHCSA), Python Programming, or Cloud Basics if available.

5) What Candidates Should Expect During the Recruitment Process

The selection process at Ericsson is designed to assess technical aptitude, problem-solving ability, and alignment with company values:

1. Online Application: Submit your updated resume directly through the official Ericsson Careers portal.

2. Initial Screening: The HR talent acquisition team reviews candidates based on educational criteria and basic technical skill alignment.

3. Technical Assessment / Online Test: Evaluates foundational concepts in Linux, basic programming logic (Python/Java), Shell scripting, and SQL.

4. Technical Interview Round(s): In-depth discussion focusing on your projects, operating system fundamentals, scripting capabilities, and scenario-based troubleshooting.

5. HR & Managerial Interview: Evaluates soft skills, communication, adaptability, team collaboration, and cultural fit.

6. Background Verification & Offer Rollout: Verification of academic credentials and employment history followed by a formal job offer.

6) About the Company

Ericsson is a global innovator in telecommunications, providing cutting-edge hardware, software, and managed services to connectivity providers worldwide. As a leader in 5G, IoT, and cloud infrastructure, Ericsson powers networks that connect billions of people and devices every day.

7) Why Join Ericsson?

• Global Exposure: Work on large-scale infrastructure projects that support critical global communication networks.

• Continuous Learning: Gain access to modern training programs covering Cloud-Native systems, AI, Automation, and Next-Gen Telecom technologies.

• Inclusive Work Culture: Experience an equal-opportunity workplace that values diversity, collaboration, and work-life balance.

• Career Growth: Enjoy structured career progression paths in software integration, SRE, cloud operations, and automation engineering.

8) Frequently Asked Questions (FAQ)

Q1: What is the maximum work experience allowed for this role?

This position is targeted at early-career professionals and candidates with up to 1 year of relevant experience.

Q2: Are academic credentials verified during hiring?

Yes. All academic degrees and certificates must be from recognized, accredited institutions and are subject to verification.

Q3: Is prior knowledge of AI/LLM mandatory?

While foundational knowledge or an interest in implementing AI/LLMs is beneficial, core proficiency in Linux and Unix scripting is primary.

Q4: How can I apply for this position?

Interested candidates can apply directly on the Ericsson Official Job Listing Page.

How to Apply?

• Interested candidates meeting the eligibility criteria have to apply at the following link:

Apply Online

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