Konecranes Hiring 2026 | Trainee, Global IT Technical Support | Pune

Introduction

Konecranes is inviting applications for the position of Trainee – Global IT Technical Support in Pune, India. This opportunity can be relevant for recent graduates who want to begin their careers in IT support, IT service management, Windows administration, networking and enterprise technology operations.

The trainee will join the Global IT Service Delivery organization and support technical and software-related services. The position involves managing IT requests, assessing incidents, coordinating with L2/L3 support teams, assisting with IT projects and supporting User Acceptance Testing (UAT). Candidates should note that the team operates in a 24×7 environment, and flexibility to work in shifts is one of the requirements.

1) Job Summary

Company: Konecranes
Position: Trainee – Global IT Technical Support
Location: SP Infocity, Hadapsar, Pune, India
Department: IT
Job Type: Trainee
Employment Type: Fixed Term
Working Hours: Full-time
Workplace: Hybrid
Experience: 0–1 year
Application Deadline: October 9, 2026

The position is aimed at candidates with a Bachelor’s degree in Computer Science, Information Technology or a related field who have foundational knowledge of operating systems, networks and applications.

2) Job Description

As a Global IT Technical Support Trainee, the selected candidate will assist with the delivery of IT services to users across the organization.

Key responsibilities include managing service requests submitted through the company’s IT ticketing system. This involves classifying requests, routing them for approval where necessary, assigning issues to L2/L3 teams and following up until resolution.

The trainee will also assess the severity, impact and potential risk of incidents and escalate them to the appropriate support teams. Other responsibilities include following established IT processes and policies, supporting assigned IT project activities, identifying recurring problems from incoming incidents and assisting during UAT activities. Awareness of ISO 14001 and ISO 45001 standards is also included in the job description.

3) Eligibility Criteria

Candidates should have a Bachelor’s degree in Computer Science, Information Technology or a related discipline. Konecranes specifies 0–1 year of experience in a Windows environment, making this an early-career opportunity.

Relevant technical competencies include:

Good understanding of operating systems, networks and applications.
Familiarity with mobile operating systems including iOS, Android and Windows.
Knowledge of SCCM is advantageous.
Basic knowledge of ITIL practices is preferred.
Exposure to automation tools can be useful.
Knowledge of the software development lifecycle is relevant.
Experience developing or supporting scalable AI tools is considered an additional advantage.

Who Should Apply?

This position may suit recent Computer Science or IT graduates who are interested in starting careers in technical support, IT operations, service delivery, system administration or infrastructure support.

Candidates who enjoy troubleshooting, communicating with users, learning new technologies and coordinating with multiple technical teams may find the responsibilities particularly relevant.

Applicants should also be comfortable working in a 24×7 shift environment.

Who May Not Be a Good Fit?

This opportunity may be less suitable for candidates seeking a role focused exclusively on software development, coding or data science, since the core responsibilities center on IT technical support and service delivery.

It may also not suit candidates who are unable to work in shifts or who prefer roles without regular interaction and coordination with users and other support teams.

4) What Should Be Highlighted in the Resume?

Candidates should tailor their resumes around the skills directly relevant to the job instead of filling them with unrelated technologies.

Consider highlighting Windows administration, operating systems, computer networks, troubleshooting, hardware/software support, mobile operating systems, SCCM, ITIL, ticketing tools, automation and basic SDLC knowledge.

Academic and personal projects can also be valuable. For example, candidates can describe projects involving Windows/Linux administration, networking, IT helpdesk simulations, system monitoring or automation.

Communication and customer-service skills are also important because the position involves coordinating with multiple teams and handling IT service requests. Konecranes specifically mentions communication, presentation, collaboration and a customer-service-oriented mindset among the desired competencies.

5) What Candidates Should Expect During Recruitment Process? (Selection Process)

Konecranes does not specify a fixed selection sequence for this vacancy in the official job advertisement. Candidates should therefore avoid assuming that a particular number of interview rounds is guaranteed.

For preparation purposes, an IT trainee recruitment process may involve:

Application and resume screening
Recruiter or HR interaction
Technical assessment or discussion
Technical/managerial interview
Final HR discussion and documentation

This is a general preparation framework, not the confirmed selection sequence for this vacancy.

Candidates should prepare topics such as Windows fundamentals, networking, applications, incident management, troubleshooting, ITIL basics and common technical-support scenarios. They should also be ready to explain projects and technical skills included in their resumes.

6) About the Company

Konecranes is a global company specializing in material handling solutions, serving customers across multiple industries. Its operations include Industrial Service, Industrial Equipment and Port Solutions.

According to its careers information, Konecranes has more than 16,000 employees worldwide and operates across more than 50 countries. Its technology organization works across areas such as digital development, research and innovation, cybersecurity and IT.

Technology also plays an important role in the company’s material-handling operations, including areas such as automation, analytics, digital controls and connected equipment.

7) Why Join This Company?

For an early-career IT professional, this role offers an opportunity to gain exposure to global IT service delivery and learn about enterprise technical-support processes.

Konecranes states that the position provides training on current technologies and exposure to IT service delivery. The company also highlights continuous learning, professional development, a flexible and inclusive environment and work-life balance among the benefits associated with the role.

More broadly, Konecranes says its technology teams work with modern software-development tools and international teams, with learning opportunities, job rotations and global mobility forming part of its technology career environment.

8) Frequently Asked Questions (FAQ)

Q1. What is the position offered by Konecranes?

The position is Trainee – Global IT Technical Support.

Q2. Where is the job located?

The role is based at SP Infocity, Hadapsar, Pune, India and is listed as a hybrid position.

Q3. How much experience is required?

Konecranes specifies 0–1 year of experience in a Windows environment.

Q4. What educational qualification is required?

Candidates should have a Bachelor’s degree in Computer Science, Information Technology or a related field.

Q5. Is this suitable for fresh graduates?

The requirement of 0–1 year of experience makes the opportunity relevant to eligible recent graduates who meet the technical and educational requirements.

Q6. Is ITIL knowledge mandatory?

The listing describes a basic understanding of ITIL practices as preferred, rather than stating it as a mandatory qualification.

Q7. Is shift work required?

Yes. Applicants should be flexible to work in a 24×7 shift environment.

Q8. What is the last date to apply?

The official vacancy asks candidates to submit their applications by October 9, 2026. Candidates should consider applying early because vacancies can be updated or closed according to recruitment requirements.

Q9. Is salary mentioned?

Konecranes states that it offers a competitive salary but does not publish a specific salary amount in this job advertisement. Candidates should confirm compensation details directly during the recruitment process.

Q10. How can candidates apply?

Eligible candidates should submit their application and CV through the official Konecranes careers portal.

Apply here: Konecranes Trainee – Global IT Technical Support official application page

Application Deadline: October 9, 2026

Candidates should carefully review the official job description before applying and ensure that the information provided in their resume and application is accurate. Applications should be made through official recruitment channels, and candidates should verify any recruitment communication claiming to represent the company.

How to Apply?

Interested candidates meeting the eligibility criteria have to apply at the following link: