Cognizant Hiring Freshers 2025 | Trainee – Junior Data Analyst

Cognizant has invited applications for the recruitment of Trainee – Junior Data Analyst post. It is an entry level position and freshers can apply.

Interested candidates meeting the eligibility criteria can apply online at the earliest.

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

Cognizant Hiring Freshers 2025 Details:

Experience: Freshers (0 – 4 years)

Post Name: Trainee – Junior Data Analyst

Qualification: Bachelor’s or Master’s degree

Batch: Recent Batches

Salary: Rs. 4 – 6 LPA (expected)

Last Date to apply: As soon as possible

Job Locations: Kolkata

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Job Summary

We are seeking a Process Executive-CDM/PV with 0 to 4 years of experience to join our dynamic team. The ideal candidate will possess strong technical skills in Generative AI and MS Excel along with domain expertise in Customer Management and Complaint Management within the Life Sciences sector. This hybrid role involves rotational shifts and offers an opportunity to contribute significantly to our customer service excellence initiatives.

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Responsibilities

Oversee the management of customer data and ensure its accuracy and integrity.
Provide support in the implementation and maintenance of Generative AI tools to enhance customer management processes.
Utilize MS Excel to analyze and report on customer data identifying trends and areas for improvement.
Handle customer complaints efficiently ensuring timely resolution and maintaining high levels of customer satisfaction.
Collaborate with cross-functional teams to develop and implement strategies for improving customer service.
Monitor and evaluate the effectiveness of customer management processes and suggest enhancements.
Assist in the preparation of documentation and reports related to customer management and complaint handling.
Ensure compliance with industry regulations and company policies in all customer management activities.
Participate in training sessions to stay updated on the latest tools and techniques in Generative AI and customer management.
Support the development of best practices for customer management and complaint handling within the team.
Contribute to the continuous improvement of processes by providing feedback and suggestions.
Engage with customers to understand their needs and provide tailored solutions.
Maintain a high level of professionalism and confidentiality in all interactions with customers and team members.

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Qualifications

Possess strong technical skills in Generative AI and MS Excel.
Demonstrate expertise in customer management within the Life Sciences sector.
Exhibit proficiency in handling customer complaints and ensuring timely resolution.
Show ability to analyze and report on customer data using MS Excel.
Display excellent communication and interpersonal skills.
Have a proactive approach to problem-solving and process improvement.
Be adaptable to rotational shifts and a hybrid work model.
Maintain a high level of professionalism and confidentiality.
Demonstrate a commitment to continuous learning and development.
Show ability to collaborate effectively with cross-functional teams.
Exhibit strong organizational and time management skills.
Have a customer-centric mindset and a passion for delivering excellent service.
Be detail-oriented and capable of managing multiple tasks simultaneously.

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Certifications Required

Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel AI for Everyone by Coursera

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How to Apply?

Interested candidates meeting the eligibility criteria have to apply at the following link: