Oracle Fresher Recruitment 2024 | Technical Analyst 1 - Support

Oracle has invited applications for the recruitment of Technical Analyst 1 – Support post. It is an entry level position and freshers can apply.

Interested candidates meeting the eligibility criteria can apply online at the earliest.

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

Experience: Freshers (0 – 2+ years)

Post Name: Technical Analyst 1 – Support

Qualification: Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field

Batch: Recent Batches

Salary: Rs. 9 LPA (expected)

Last Date to apply: As soon as possible

Job Locations: Bengaluru

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and tackle for our Electronic Support Services.
A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and sophisticated issues.
You will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and beneficial Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer happiness while meeting guidelines (mostly through electronic means).
Work involves some problem solving with assistance and mentorship in understanding and applying company policies and procedures. A technical degree or equivalent experience is helpful i.e.,BSc Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA.

The Immediate Response Center (IRC) provides outstanding incident management services based on ITIL standard methodologies.
The IRC Event Management (EM) represents a subset of IRC operations, crafted to minimize potential client database, system, network, and application incidents through a combination of proactive monitoring techniques and brand new automated tools.
As a Technical Support Engineer I, you will provide technical support for internal tools/ applications and processes.
In this role, you will proactively supervise system/application alarms, investigate, analyze, resolve, or advance alarms and service requests.
Your responsibility also includes, prioritizing and leading work queue in accordance with service level agreements, detailing investigation and issue resolution, prioritizing issues to appropriate second-level resources for resolution, investigating and diagnosing performance issues of tools/ applications.

At least 4 years total combined completed higher education and/or related work experience including Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent meaningful work experience.

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