Zoho Fresher Recruitment 2024 | Technical Support Engineer
Zoho has invited applications for the recruitment of Technical Support Engineer post. It is an entry level position and freshers can apply.
Interested candidates meeting the eligibility criteria can apply online at the earliest.
Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.
Zoho Fresher Recruitment 2024 Details:
Experience: Freshers
Post Name: Technical Support Engineer
Qualification: Any Graduate degree
Batch: Any Batch
Salary: Rs. 6 LPA (expected)
Last Date to apply: As soon as possible
Job Locations: Chennai
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Job Description:
* Answer customer queries about product features and capabilities through phone, e-mail & chat.
* Efficiently troubleshoot technical issues reported by customers and assist them with in-product
and third party configurations.
* Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt
resolution.
* Work closely with the Engineering and Product Management teams to escalate critical issues and
provide suggestions for product enhancement.
* Coordinate with various internal teams during an incident, communicate the status effectively till
resolution.
* Consistently meet SLA and other key performance metrics.
Requirements:
* Excellent verbal and written English communication skills
* Attention to detail and a strong desire to learn
* Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
* Should be flexible with all modes of Support – Email, Live chat and Calls
* Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
* Basic knowledge of Networking and Active Directory.
Work Location:
Chennai
Note: Only the shortlisted candidates will be notified of the further interview process.
How to Apply?
- Interested candidates meeting the eligibility criteria have to apply at the following link:
Apply Online
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