Wipro Walk-In Drives 2025 | 7, 10 May | Kolkata, Mumbai | Any Graduate

Wipro has invited applications for the Walk-In Drives on 7, 10 May at Kolkata, Mumbai.

Interested candidates meeting the eligibility criteria can apply online at the earliest.

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

7th May , 11.00 AM – 1.00 PM

Wipro Salt Lake Sec v, Gate no.2

Contact – Raushan Ara

Should be a graduate with all the educational documents in place.
Should be comfortable with Night Shift and Work from office.
Should be staying within the cab boundary of 25 KMS from Wipro Salt Lake Sec – 5
Should have all the employment proof as a supporting documents.
Should have mandatory govt id proof PAN, Aadhar and Voter ID.

Customer relationship administration
Meeting Customer’s expectations / targets / metrics / Key Performance Indicators
Usage of the Customer’s tools / Follow up of the Customer’s processes & procedures
Management of all incoming requests.
Management of the backlog
Addressing all verbal requests and complaints received from the Customer
Process improvements proposals / implementation
Manages Customer relationship through providing daily operational support
Keeps Customer informed of progress at all stages

Preferred candidate profile : Immediate Joiners

Perks and benefits: Night Shift Allowance and Cab facility. Interested candidate are welcome.

Documents to carry: 2 copy of CV and write HR-Raushan on the top of the CV for reference.

10th May , 9.30 AM – 4.00 PM

Wipro Office, Building no 7 first floor, Mindspace, opposite Airoli Railway station. Airoli East. 400708

As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
Identify and escalate tickets requiring urgent attention and action
Log all contacts and document all the activities and results accurately and completely within the incident management tool
Deal with and resolve helpdesk requests
Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
Open to working in a 24×7 environment with rotating shifts and rotating weeks off

Excellent communications skills (verbal and written)
Knowledge on ITIL Framework and Terminologies
Knowledge on Windows, Mac operating systems & VDI environments
Demonstrated problem solving capabilities
Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
Self-motivated achiever who gains satisfaction from providing excellent customer service
Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
Excellent organizational skills
Continually develops and maintains technical skills to ensure high quality levels of technical support for end user
Good knowledge in Active Directory, MFA and printer mapping.