Warner Bros. Hiring Freshers 2025 | Analyst, Tech Support

Warner Bros. has invited applications for the recruitment of Analyst, Tech Support post. It is an entry level position and freshers can apply.

Interested candidates meeting the eligibility criteria can apply online at the earliest.

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

Experience: Freshers (0 – 1 year)

Post Name: Analyst, Tech Support

Qualification: Bachelor Degree in any relevant IT stream (BCA, BSC IT, B.Tech)

Batch: Recent Batches

Salary: Rs. 4 – 5 LPA (expected)

Last Date to apply: As soon as possible

Job Locations: Hyderabad

Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries.

Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. 
Provide remote/virtual support using Zoom or other remote tools available to technicians. 
Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. 
Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc.

Record Incidents accurately and timely in the ServiceNow ticket management system. 
Identifying outdated documentation and reporting to manager/senior team members. 
Keeping customers properly informed of open tickets.

Supporting Windows, OSX, IOS and Android operating systems. 
Supporting Apple, Dell and Lenovo devices. 
Supporting printing and MFP (Multi-Functional Printer) setups in the WBD environment. 
Any other ad hoc responsibilities as requested by the Manager.

0 to 1 years of prior experience in supporting a complex technology environment and user based.
Bachelor Degree in any relevant IT stream (eg. BCA, BSC IT, B.Tech)
Superior analytical and problem-solving skills.
Excellent written and verbal communication.
Excellent relationship building skills.
Work collaboratively within a team
Ability to handle multiple assignments concurrently.
Ability to prioritize based on criticality.
Comfortable with autonomy based on time zone.
English proficiency required: Upper-Intermediate 
Ability to work 100% onsite.
Ability to work Weekend, Public Holidays, and Shifts.

Performing duties carefully and in a timely manner, in particular adhering to the agreed working time and using it as effectively as possible. 
Treat all users with the same positive attitude and to give maximum efforts when providing customer service. 
Taking care of the interests and good name of the employer, protecting the property entrusted to him and using it in accordance with its intended purpose. 
Improving professional skills. 
Compliance with the work regulations and other rules and procedures in force at WBD. 
Keeping official secrecy. 
Compliance with occupational health and safety and fire protection regulations, 
Carrying out other official orders and tasks ordered by the superior, related to the qualifications held. 
Flexibility to accommodate the work and team needs may be required at certain times. Manager discretion will apply at these times.