Unisys Fresher Jobs 2024 | Service Desk Associate | Hyderabad

Who we are:  

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. 

• The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
• This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. 

Cognizant Hiring: Customer Support Representative (Work From Home)

Responsibilities: 

• First point of contact for all end user reported issues or requests
• Typically provides technical support for Internal and External customers
• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering
• Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
• Support multiple clients through customer service professionalism and insight 

Skills, Experience & Qualifications: 

• Fresher