Konecranes Hiring 2024 | Trainee – Global IT Technical Support

Konecranes has invited applications for the recruitment of Trainee – Global IT Technical Support post. It is an entry level position and freshers can apply.

Interested candidates meeting the eligibility criteria can apply online at the earliest.

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

Konecranes Hiring 2024 Details:

Experience: Freshers (0 – 1 year)

Post Name: Trainee – Global IT Technical Support

Qualification: Bachelor’s degree in Computer Science, IT, or a related field.

Batch: Recent Batches

Salary: Rs. 3.5 LPA (expected)

Last Date to apply: As soon as possible

Job Locations: Pune

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Job Description

Global IT Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English
We are looking for Trainee- Global IT Technical Support

IT skills

0-1 years of experience in Windows environment.

Good knowledge of OS, Network and Applications.
Familiarity with iOS, Android, Windows and other mobile operating systems
Knowledge on SCCM is preferred.
Bachelor’s Degree in computer/IT field.

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Your key responsibilities:

Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
Adopt IT processes and policies during day to day support.
Handling IT project activities assigned to you.
Identify and communicate the problem areas based on the incoming incidents.
Assistance during User Acceptance Test

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Qualifications

What should you bring?

General skills

Customer Service-Minded attitude.
Good Presentation and communication skills.
Ability to learn and share knowledge with other team members.
Be a good communicator and good listener within the team.
ITIL knowledge is preferred.
Ability to coordinate with multiple teams.
Willing to work in 24×7 shift environment.
Awareness of ISO 14001 & 45001 Standards

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How to Apply?

Interested candidates meeting the eligibility criteria have to apply at the following link: