Accenture Hiring Freshers | Application Tech Support Practitioner

Accenture has invited applications for the recruitment of Application Tech Support Practitioner post. It is an entry level position and freshers can apply.

Interested candidates meeting the eligibility criteria can apply online at the earliest.

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

Accenture Hiring Freshers Details:

Experience: Freshers (0 – 2 years)

Post Name: Application Tech Support Practitioner

Qualification: Any Graduate

Batch: Recent Batches

Salary: Rs. 3.5 – 4.5 LPA (expected)

Last Date to apply: As soon as possible

Job Locations: Bengaluru

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Job Description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : No Function Specialty
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelors degree

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Job Summary:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application.
Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge.
You will be dedicated to quality and play a crucial role in keeping our world-class systems running smoothly.

Roles & Responsibilities:

Act as the interface between the client and the system or application
Use exceptional communication skills to accurately define client issues
Interpret and design resolutions based on deep product knowledge
Provide technical support and troubleshooting assistance to clients
Collaborate with cross-functional teams to resolve complex issues
Ensure timely resolution of client issues to maintain customer satisfaction
Document and maintain records of client interactions and issue resolutions
Stay updated with the latest product knowledge and industry trends

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Professional & Technical Skills:

Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work effectively in a team environment
Knowledge of ITIL framework and best practices

Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management
This position is based at our Bengaluru office
A degree in a relevant field is required

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How to Apply?

Interested candidates meeting the eligibility criteria have to apply at the following link: