HCL Hiring Freshers 2023 | Graduate Trainees | BCA/ BSC (IT/CS)

HCL has invited applications for the recruitment of Graduate Trainee post. It is an entry level position and freshers can apply.

Interested candidates meeting the eligibility criteria can apply online at the earliest.

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

Post Name: Graduate Trainee

Experience: Freshers

Qualification: BCA, BSC (IT/CS)

Year of Passing/ Batch: 2022 & 2023

Pay: Rs. 3.5 – 4.5 LPA (expected)

Job Locations: Noida, Chennai, Bangalore, Hyderabad

Job Purpose:

To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
To update worklogs and follow shift for escalation process and process compliance.

Key Responsibilities:

To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
To update worklogs and follow shift for escalation process and process compliance.

Skill Sets Required

Eligibility Criteria – 60% throughout the academics in 10th, 12th & Graduation.

Branch – BCA, BSC (IT/CS)

Location – South & North (Noida, Chennai, Bangalore, Hyderabad)

Batch – 2022 and 2023

About HCL:

HCL is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.

Interested candidates meeting the eligibility criteria have to apply at the following link: