Razorpay Hiring Freshers 2025 | Junior Analyst | Bachelor's Degree

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

Roles and Responsibilities

• Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately. 
• Handle transaction queries in case of discrepancies where disputes arise from the customer. 
• Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses. 
• Speak to merchants or customers to understand and address queries/concerns. 
• Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses. 

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Skills and Experience

• Bachelor’s Degree.
• Freshers, knowledge about a customer support app or CRM , such as freshdesk
• Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.
• Interpersonal skills – Friendly and pleasant demeanor over phone and email 
• Communication skills – Exceptional verbal and written communication 
• Listening skills – Understand, anticipate and resolve queries arising from various stakeholders 
• Attention to detail and accuracy – Excellent orgaizational skills and multitasking skills. Identify anomalies or suspicious behaviours.

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