Flexera Fresher Hiring 2023 | Associate Technical Support Engineer | Bangalore

Flexera has invited applications for the recruitment of Associate Technical Support Engineer post. It is an entry level position and freshers can apply.

Interested candidates meeting the eligibility criteria can apply online at the earliest.

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

Flexera Fresher Hiring 2023 Details:

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Experience: Freshers – No experience needed

Post Name: Associate Technical Support Engineer

Qualification: Bachelor’s degree in computer science, information technology

Batch: Recent Batches

Salary: Rs. 6 LPA (expected)

Last Date to apply: As soon as possible

Job Locations: Bangalore

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Responsibilities:

Takes ownership of daily Support case volume via any of the incoming channels (phone, email, chat, screen-shares)
Verifies support entitlements, providing initial response within SLA
Works collaboratively with team to quickly resolve and update customers on case volume
Documents all interactions within CRM (Salesforce), creating new cases as appropriate
Contributes to the Community forums/blogs and our knowledge base
Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for an expedited solution
Able to work hours that align with Flexera’s global customer base (APAC, EMEA, North America)

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Requirements:

Passionate customer orientation and dedication
Strong analytical and problem-solving skills; possesses intellectual curiosity; eagerness to learn new technologies/skills
Solid interpersonal skills; excellent verbal, written, and listening communication skills with English (applies a communication strategy that is appropriate and effective for the situation, or context and target audience; successfully conveys and receives intended messages while maintaining relationships)
Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
Creates and pursues goals that contribute to company success, holds self and others accountable to deliver results
Adapts and responds to the changing environment and to create opportunities for positive change. Works to understand and support the needs of others
Works collaboratively within diverse teams and across the organization to achieve goals. Includes the desire and ability to understand and respond effectively to other people with diverse views. Puts best interest of team ahead of self
Takes responsibility for individual, team, organizational and customer success; manages time, goals, and priorities to continuously improve and add value
Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience
Comfort in a fast-paced environment where team success is encouraged
Basic programming and scripting knowledge e.g., PowerShell

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Education:

Bachelor’s degree in computer science, information technology, or related field

About Flexera:

Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments.
We help organizations inform their IT with unparalleled visibility into complex hybrid ecosystems. And we help them transform their IT with tools that deliver the actionable intelligence to effectively manage, govern and optimize their hybrid IT estate.
More than 50,000 customers subscribe to our technology value optimization solutions, delivered by 1,300+ passionate team members worldwide