Datavail Recruitment 2023 | Freshers | Trainee Database Administrator | Bangalore/ Mumbai/ Hyderabad

Datavail has invited applications for Trainee Database Administrator post. It is an entry level position and freshers can apply.

Interested candidates meeting the eligibility criteria can apply online at the earliest.

Candidates can find the links for the job notification, applying online, eligibility criteria and other details here.

Post Name: Trainee Database Administrator

Experience: Freshers

Qualification: BE/ BTech/ BSc/ Graduation

Year of Passing/ Batch: 2020/ 2021/ 2022/ 2023

Pay: Rs. 5.5 LPA

Last Date: Apply as soon as possible

Job Locations: Bangalore/ Mumbai/ Hyderabad

Key Skills:

Basic working knowledge in DB2 LUW, awareness in ITSM and SLA management, ticketing system and general incident management, good call handling capabilities

Required Skills:

Communication and Interpersonal Skills:

Customer Service: Strong customer service orientation with the ability to communicate patiently, clearly, and professionally with users.
Active Listening: Skill to understand user issues by actively listening to their descriptions and probing for additional details.
Clear Communication: Ability to explain technical concepts and troubleshooting steps in a clear and concise manner to non-technical users.
Empathy: Understanding and empathizing with users’ challenges and frustrations while providing assistance.
Documentation: Proficiency in documenting incident details, troubleshooting steps, and resolutions in a comprehensive manner.

Database Skills:

Time Management and Collaboration:

Time Management: Ability to manage and prioritize multiple incidents, service requests, and tasks effectively.
Collaboration: Capability to collaborate with other IT teams, developers, and database administrators to escalate and resolve complex issues.

Additional Skills:

Patience and Resilience: Ability to remain patient and calm, even when dealing with frustrated or stressed users.
Adaptability: Flexibility to learn and adapt to new technologies, tools, and processes.
Continuous Learning: Willingness to stay updated on database trends, emerging technologies, and best practices.
Process Orientation: Ability to follow established procedures and guidelines while contributing to process improvement.
Remote Support: Competence in providing remote technical support to users using various communication channels.
Team Player: Willingness to work collaboratively within a team and contribute positively to the team’s goals.

Key Responsibilities:

Technical Service Desk
First Call Resolution (FCR)
To assist an organization in achieving 25% of FCR of the overall ticket volume
To communicate with customers as per Datavail customer communication protocol.
To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s.
Support: Provide technical support, troubleshoot, and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
To perform basic routine DBA activities & service requests.
To monitor customer production /development environments using various monitoring tools.
Strong understanding of underlying Operating Systems (Windows/Unix/Linux).

About Datavail:

Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,200 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies.
For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.